Administrative Facilitator

Job Responsibility:

In pursuing a career with us, you are opening the door to a fulfilling career with a dynamic company that continues to grow and develop. We know that great people are the key to the success of our business!

The Administrative Facilitator role at our Aldersyde location ensures the efficient and smooth running of day-to-day operations. Working 8 hours daily, Monday through Friday, the individual in this position will work closely with the Management/Supervisory Team and regularly communicate with our clientele and vendors. This position is Full Time from March 1 - Sept 30 (40 hours/week, 5 days), Part Time from Oct 1 - February 28 (3 days/week or 24 hrs/week).

As the first point of contact, the individual must be prepared to manage multiple tasks and distractions while appropriately directing internal and external communication and tasks. They will also be motivated, committed and want to grow with us. Further, this individual must be a self-starter with the will to seek out and improve; systems, processes, procedures, etc. to ensure optimum operational efficiencies for the organization.

As our Administrative Facilitator YOU will : Support Managers, Supervisors and employees, assisting in daily operational needs, managing general administrative activities, marketing implementation, providing superlative customer service and ultimately making this position your own! Essentially, this position aids in ensuring the smooth day to day operation of the company with emphasis on client care, sales, marketing and customer communication & satisfaction.

Roles and Responsibilities

• Answers the company phone every time it rings during business hours, or when messages are left,returns all calls promptly with an emphasis on delivering a fantastic customer service experience.
• Creates, researches and prepares items for current marketing strategies, which may include but is not limited to: blogs, social media posts on multiple platforms, radio ads, contests, mail outs, etc.
• Checks and informs of client website bookings in a timely manner
• Supports teams at all levels, ensures onboarding, event planning, aids in team building contests.
• Focus' on and supports the company marketing plan and annual sales goals
• Directs phone calls to the appropriate manager or supervisor
• Engages in continual client communication with regards to :
• sales, marketing
• service coordination
• feedback & review solicitation
• updates
• accounts receivable, including weekly collections calls on outstanding payments
• Proficient knowledge of pricing and services provided by PES and Dandy Lawn
• Organizes and/or schedules jobs on Jobber and coordinates with field teams as required
• Assists in the preparation of reports, presentations, etc. as required
• Orders and organizes office and shop supplies using best value parameters
• Ensures forms and other paperwork are stocked for teams to use
• Maintains up to date, concise client contact list
• Runs errands for supplies and employee logistics as required
• Ensures the office areas are always kept clean and tidy
• Aids in billing as required
• Prepare monthly meeting minutes
• Booking and tracking required safety training for team members
• Filing of documentation in paper form and on common drive
• Aid in administrative support to safety programs
• Prepares payroll to aid management
• Performs all other duties as required

Qualifications & Educational Requirements

• Diploma, Bachelor Degree in related field or equivalent experience or student working towards obtaining said education
• Minimum of 2 years customer service experience
• Demonstrated high standards of ethics and confidentiality to handle sensitive information
• Self-starter with the ability to work independently and as part of a team
• Highly proactive, solution focused and problem solving skills
• Excellent with customers using proper etiquette, great listening skills, emotionally intelligent
• Minimum of 2 years experience in related administrative field
• Exceptional organizational and time management skills to manage large volume of paper flow and follow through to ensure completion of daily tasks and ability to prioritize work
• Excellent verbal and written communication skills
• Proficient in social media platforms for posting and monitoring
• Proficient implementation of marketing strategies using current or evolving platforms
• Proficient in MS Office (especially MS Excel, MS Word, MS Power Point), Google Drive
• Jobber experience preferred
• Sales experience an asset (no cold calls required)
• High attention to detail
• Proactive and adaptable
• Tech savvy, excellent computer skills

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. We will keep resumes on file for 6 months.

Job Types: Full-time, Part-time

Salary: $20.00-$26.00 per hour

Expected hours: 24 - 40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Front desk: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Ability to Commute:

• Foothills, AB T1S 0L1 (required)

Ability to Relocate:

• Foothills, AB T1S 0L1: Relocate before starting work (required)

Work Location: In person