Client Education - eLearning Experience & Facilitation Specialist

Position: eLearning & Facilitation Experience Specialist

Position Type: Two - Full-time, Permanent, Included

Location: Edmonton, Alberta

Classification: TP III

Salary Range: $79,615.84 to $96,079.75

Closing Date: July 20, 2026 @ 4:00 p.m. MDT

If you are passionate about public speaking, facilitation,

delivering knowledge-based presentations designed to help navigate the world of pensions and have a desire to influence education through innovative eLearning,

then let’s connect!

What you’re passionate about

You’re a natural communicator who loves turning complex information into something clear, engaging, and easy for everyone to understand. You enjoy connecting with people and find real meaning in helping others navigate their pension options—giving them the confidence they need to plan for a secure retirement.

You’re energized by creating fresh, innovative eLearning experiences that help bring programs, projects, and initiatives to life. You also appreciate the power of both synchronous and asynchronous learning and know how to blend them in ways that keep learners engaged and supported.

A typical day for the eLearning Experience and Facilitation Specialist

• Delivering informative and engaging virtual webinars and in person sessions that support pension plan members and clients in making informed decisions.
• Helping members and employers understand pension benefits and processes by providing clear, accurate, and timely information.
• Collaborating with clients and team members to design practical and innovative educational resources that meet member needs.
• Developing customized eLearning solutions that strengthen learning outcomes, which may include:
• instructional design
• online training development
• storyboard creation
• content development
• platform integration
• graphic design

What you bring

• At least two years of experience facilitating workshops or seminars for diverse audiences
• Strong facilitation skills and familiarity with best practices in adult learning
• Excellent relationship-building and customer service skills, with a focus on creating positive and respectful interactions
• Bachelor’s degree in Graphic Design and 2-3 years experience in eLearning design and LMS experience
• Relevant Bachelor’s degree or equivalent combination of education and experience will be considered
• Experience in instructional design and eLearning content development
• Familiarity with pension plans administered by APS, including relevant legislation and regulations
• Advanced skills in Articulate (Storyline), Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proficient in the use of Adobe Acrobat and Microsoft Suite.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong comprehension of LMS technology
• Knowledge of SharePoint and SharePoint Online tools and resources
• Solid understanding of best practices for the use of technology-mediated learning.
• Proven ability to effectively prioritize work and implement solutions in a fast-paced environment within tight timelines
• Ability to understand complex information and re-write it in a suitable learning format
• Must have a valid Class 5 driver’s license; use of a personal vehicle is required
• Travel in Alberta is a requirement of this position

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

• Defined benefit pension plan
• Community-minded workplace with a friendly team environment
• Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
• Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
• In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
• Discount programs through various partner agencies