Managed Services Client Partner Edmonton

Managed Services Client Partner

Our client is seeking a Managed Services Client Partner to serve as the primary relationship manager for a portfolio of managed services clients.

This role focuses on building trusted partnerships, coordinating service delivery, and ensuring client needs are clearly understood and consistently met within a technologyenabled workplace.

The ideal candidate will bring a solid interest in technology, excellent organizational skills, and a clientfirst mindset.

Your success will be defined by your ability to:

• Build and maintain longterm, trusted relationships with client organizations
• Act as the primary point of contact for managed services clients
• Coordinate and track account activity to ensure commitments are delivered as promised
• Maintain accurate documentation, records, and account details
• Facilitate clear, timely communication between clients and internal technical teams
• Provide oversight of daily account operations to ensure service expectations are met
• Translate technical information into businessfocused language and recommendations
• Follow established client management processes to ensure consistency and accountability
• Represent the organization with professionalism, integrity, and enthusiasm
• Balance direct client engagement with internal coordination and followup

Qualifications

• 2+ years of experience in account management, client services, or customer success roles
• Strong organizational and timemanagement skills with attention to detail
• Ability to manage multiple client relationships simultaneously
• Comfort working in a technologydriven or technical services environment
• Strong written and verbal communication skills
• Ability to build rapport and trust with clients and internal teams
• Problemsolving mindset and ability to navigate complex situations calmly
• Interest in technology and a willingness to continuously learn
• Ability to work in a hybrid workplace with onsite presence as required