Terminal Manager (Calgary & Edmonton)

About Us

Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta and local pick‑up and delivery from our terminal hubs located in Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.

Steele’s is an asset‑based business which utilizes a fleet of dedicated equipment, which includes company‑owned assets and owner‑operator‑owned equipment working as subcontractors along with carrier partners to provide safe, timely and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.

Job Title: Terminal Manager

Job Summary

The Terminal Manager for both Calgary & Edmonton terminals is to oversee and manage all local operational functions, including dock operations, local driver performance, fleet maintenance coordination, and terminal safety compliance. While key support functions such as dispatching, customer service, and health & safety are centralized at our Calgary head office, the Edmonton Terminal Manager plays a vital role in executing terminal‑level operations and ensuring service excellence in collaboration with the broader operations team.

Job Responsibilities

A. Terminal Operations

• Manage all day‑to‑day terminal activities, ensuring efficient cross‑docking, accurate freight handling, and timely equipment turnaround.
• Supervise dock workers, ensure proper load planning, and trailer utilization.
• Monitor inbound and outbound schedules in alignment with the centralized dispatch team.

B. Driver and Fleet Oversight

• Directly manage local company drivers and owner‑operators based in Edmonton, including onboarding, scheduling coordination, and performance support.
• Partner with centralized dispatch to communicate route assignments, updates, and service feedback.
• Monitor fleet condition and coordinate with maintenance vendors for scheduled servicing and urgent repairs.

C. Health, Safety and Compliance

• Promote a safe work environment and ensure Edmonton‑based employees adhere to company safety protocols.
• Serve as the local contact for the centralized Health & Safety Officer, assisting with site inspections, incident investigations, and safety initiatives.
• Conduct toolbox talks and safety coaching for dock and driver teams.

D. Customer Experience & Service Quality

• Support the centralized Customer Service team with timely local updates on freight status, exceptions, and terminal operations.
• Ensure local delivery and pick‑up service standards are met or exceeded.
• Resolve operational issues that impact customer satisfaction in collaboration with HQ support teams.

E. Facility and Asset Management

• Ensure terminal cleanliness, security, and compliance with facility standards.
• Monitor inventory of supplies (pallets, straps, fuel, etc.) and place re‑restocking orders as required.

F. Performance Monitoring Operations and People

• Establish key performance indicators (KPIs) to measure operational performance, such as:
• On‑time outbound and inbound trailer readiness
• Load and unload accuracy (minimizing exceptions or damages)
• Dock Throughput performance
• Driver performance metrics (compliance, service, safety)
• Incident and injury rate
• Fleet availability and uptime.
• Dock productivity and efficiency

Provide regular feedback to direct reports and complete performance reviews as directed by our People Resources department.

G. Risk Management

Identifying and mitigating potential risks to operations, such as adverse weather conditions, traffic congestion, equipment breakdowns, and driver shortages.

H. Team Leadership

• Lead the Edmonton dock and driving team, creating a positive culture of accountability, performance, and safety.
• Foster open communication and teamwork with centralized departments (Dispatch, Customer Service, H&S).
• Conduct regular performance check‑ins and provide development feedback to direct reports.

I. Continuous Improvement

• Implement process improvements and best practices to enhance operational efficiency, productivity, and customer service quality.

Other duties as required.

Education and Experience Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or 5 years of equivalent business experience.
• 5+ years of experience in LTL or P&D terminal operations, including managing drivers and dock personnel.
• Experience and knowledge of the operation of Vehicles (Trucks / Vans), Trailers and attached equipment such as power tailgates, heaters, and reefers.
• Strong familiarity with transportation compliance and fleet coordination.

Qualifications/Skills

• Proficient use of English, both written and spoken; additional languages considered an asset.
• Task‑oriented – self‑motivating.
• Familiar with the National Safety Code and Provincial Transportation rules and regulations as they may apply.
• Geographical knowledge or the ability to quickly learn it.
• Ability to manage a P&L and operating budget.
• Leadership skills/Ability to lead and manage small teams.
• Ability to coordinate and manage a driver team

License, Registration, Or Certification Required

Certifications and Licenses in industry‑related qualifications support advancement.

Current Forklift operator’s license, TDG Certification and a valid driver’s license. Class 5 minimum, Class 1 preferred.

Are You a Good Fit?

Think you have what it takes? Are you ready to join a great team? Please submit your application today!

Job Type

Full Time, Permanent

Schedule

Ø 8–10‑hour shift
Ø Monday to Friday
Ø In‑Person

Ability to commute/relocate.

Ø AB (Calgary / Edmonton): Reliably commute or plan to relocate before starting work (required).

Experience

Ø5+ years preferred.

Benefits

• Company events
• Comprehensive Health and Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Personal Paid time off
• Paid Sick Leave
• Paid Study Leave
• Tuition reimbursement