Product Resource Coordinator

About Decoded

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

Overview

As the Product Resource Coordinator you will sit within the Product Resourcing team, a subset of Product Operations and part of the wider Global Product Team who develop and deliver a varied and constantly-evolving global calendar of learning programmes.

The Product Resourcing team is a specialised operations team focused on supporting the Product Team by optimising resourcing, scheduling, and logistics. This role has been created specifically to support the Product Resource Lead who manages resourcing processes and planning for the Global Product Team. The team aims to ensure seamless resource planning and resource optimisation.

The Product Resource Coordinator is a new role designed to ensure excellence in the delivery & logistics planning of our programmes. The Product Resource Coordinator will be laser-focused on the logistical details of each delivery, managing critical administrative tasks to ensure that every session is planned & scheduled correctly, allowing us to deliver a best-in-class experience. 

The Product Resource Coordinator is responsible for supporting the team by scheduling workshops and planning prospective sessions in the global calendar. You will have a detailed understanding of the specific requirements for an optimised delivery schedule and support both the client's and product team needs. You will be focused on key data maintenance and administrative tasks with the goal of successful deliveries and optimisation of resourcing capacity, with the support of the Resourcing Lead.

The Product Resource Coordinator will be ready to work closely to receive and process resource requests, working closely with the cross-functional team of stakeholders ranging from Decoded’s CEO to our Instructors. You have an inherent digital-first approach to resourcing, with experience improving process and being data-driven. You are known for your can-do attitude and openness towards feedback, pitching in and working as part of the team to ensure we are resourcing all sessions optimally.

The key tools used in your role are:  

• Coda

• Google Suite

• Asana

• Slack

• Salesforce

Specific Role & Responsibilities

As a Product Resource Coordinator at Decoded, you’re ultimately responsible for:

Delivery Schedule Planning

• Data entry in Coda of confirmed schedules and updating existing schedules

• Completing key actions on Coda in preparation for a new schedule to go live 

• Spreadsheet maintenance of critical resource planning templates in Google Sheets

• Maintaining data completeness and data enrichment in Coda and Google Sheets, completing key information such as Salesforce Opportunity Codes and assigned staff

• Drafting mock schedules for our Learning Programmes for review and sign-off before they are finalised

Associate Resource Support

• Creating and circulating availability surveys to gather Associates’ availability

• Conduct onboarding check-ins with new Associates

• Adding new joiners to specific resourcing platforms

• Managing visibility of our Associate network’s availability and corresponding capacity requirement

Process Improvements

• Identifying and escalating any potential challenges and making recommendations for improvements. 

• Identifying opportunities for automation using a digital-first approach to resourcing

Resource Request Administration

• Monitoring incoming requests and ensuring they are categorised for review

• Assessing request priorities and providing initial responses to stakeholders or providing information already available.

Capacity Forecasting Support

• Gathering raw data from our databases in the format required to conduct forecasting analysis

• Monitoring sources of data on capacity such as annual leave and workload

Team & Reporting Structure

This role will report to the Product Resource Lead.

Who are you?

Your motivation and diligence will support Decoded to plan effectively for all resource requirements. 

You have:

• Experience working with a variety of stakeholders

• Experience working within a team and independently to meet objectives

• Proficient in using technology (Excel/Google Suite, Asana)

• An analytical mindset with critical thinking skills

• A willingness to learn new skills and manage critical administrative tasks 

• The motivation to hold yourself and your work to a high standard

• The motivation to develop effective working relationships
  

Additional beneficial :

• Experience in a remote-first working environment

• Proficient in project management
  

Skills & Behaviours

Key skills include:

• Planning and organisational skills: excellent time management, prioritisation skills, and organisation of meetings

• Decision making and problem solving: exercising initiative, solving problems proactively and making informed decisions to improve processes

• Communication skills: adaptable, clear and consistent written, verbal, 1:1, group

• IT and systems skills: proficient in learning new systems

• Data entry skills: proficient in data entry and structural organisation of information into columns and tables; able to maintain data integrity

Key behaviours include:

• Professionalism: demonstrating self-motivation, reliability, flexibility to change and a proactive can-do attitude 

• Collaboration: working effectively within a team, supporting colleagues and building relationships 

• Responsibility and initiative: taking ownership of tasks and seeking improvements in working practices 

• Aiming for high standards: exceptional attention to detail to deliver timely, quality results

• Adaptability and openness: interest in improving ways of working and openness to receiving feedback for personal and professional development

Day-To-Day

This role is full-time, 35 hours a week. Core working hours will be 9am - 5pm UK time, our Time off In Lieu policy will cover circumstances which may occasionally require working outside of core working hours. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. Decoded is a remote-first business, which enables working fully remotely or working regularly from our office in Shoreditch. In-person team days such as workshops, training days and social events are organised for teams to spend time together on an occasional basis.

Apart from the above, working at Decoded means you’ll get:

• 33 days* leave per year (inclusive of bank holidays) and an extra tenured holiday, enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion, which does not come out of your holiday allowance.

• Flexible working, including work-from-home

• Modern, flexible and fully serviced offices at Fora in Shoreditch, London

• Health care including dental, medical, and vision and to help you prioritise your well-being

• Travel insurance

• Social events and all company gatherings

• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning

• A work environment that values creativity, personal growth and collaboration

• Free monthly lunches

• Laptop and virtual work equipment kit provided

*Benefits may differ slightly depending on your location of residence.

Salary: £32,000-£35,000 per annum

Decoded is committed to safeguarding and promoting the welfare of young people, and vulnerable adults and expects all staff to share this commitment. All roles involving interaction with learners, or access to sensitive learner data, are subject to mandatory background clearances. Successful candidates will be required to undergo a DBS check; where the role meets the criteria for regulated activity, an Enhanced DBS check (including a barred list check) will be required prior to commencement of employment.

We also require 2 professional references that come from either of the following:
- Your HR department
- Current or previous manager
- Someone senior to you in the business