Remote Director, Operational Solutions

Department: Commercial - Operational Solutions 

Reports to: Director, Operational Solutions

Location: North Vancouver, B.C.

Your Opportunity at Arc’teryx:  

As the Director, Operational Solutions, you will play a key role in partnering with Product, Visual Merchandising and Brand and Community teams, in bringing content, programs and operational guidance to our Stores in a way which elevates the Guest and Employee experience. You will act as a representative for our Store teams and will advocate and provide feedback on their behalf to HQ partners. Leading a team of Product, Operations, Brand and Community Program Managers, you are accountable for defining in-store processes relating to product, developing a clear product operations calendar, and leading the rollout of large-scale initiatives that optimize product receiving, storage, restock, replenishment and visual merchandising. You will partner with Area Directors to ensure the adoption of principles and practices related to product operations and the successful launch and execution of our peak holiday program. Your work with Brand and Community Partners will elevate our Guest Experience to new heights and bring further clarity to Retail Teams on how to best activate and synchronize community initiatives with our seasonal product drops and flow. Leveraging your expertise and listening to feedback from our Store Teams and Retail Leaders, you will be engaged in continuous improvement process with our HQ partners, with a goal of creating the optimal conditions for success for our Stores. 

This role is based out of our North Vancouver office and is open to hybrid remote work.

Meet Your Future Team:

The Operational Solutions Team plays a critical role in supporting our organization’s operations, growth, and achievement of business goals. Operational Solutions is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust, high performance team that has a deep commitment to results, relationships, and fun.

If you were the Director, Operational Solutions now, here are some of the activities you would be doing:

• Partnering with Area Directors and Operational Solutions Managers on development and successful rollout of our peak holiday program 
• Partnering with Area Directors on agile retail interventions and in-market support of store teams
• Elevating our approach to hype and energy drops, in a way which elevates the brand and guest experience
• Leading development and rollout of BOH and FOH operations standards to further improve and refine store product operations
• Leading development of seasonal kick-offs and product operations handbooks to ground store teams on intention and impact of product drops, while building stoke and excitement
• Partnering with Retail Training teams to deliver epic product knowledge resources, aligned with our product operations calendar

Are you our next Director, Operational Solutions?

• You have a Bachelor’s degree or post-secondary education in Business, Operations or a related field 
• You have 7+ years’ experience in retail operations and or project management
• You have a strong background in retail operations, with a passion for problem and a bias towards action 
• You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization 
• You have excellent communication skills 
• You are able to analyze data and generate meaningful reports 
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment 
• You have excellent project management skills 
• You remain highly flexible and adaptable when faced with ambiguity 
• You are able to balance autonomy and collaboration 
• You inspire breakthrough thinking and continuous improvement 
• You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right 
• Your passion for your work is paralleled by your passion for getting outside and living it 

$149,000 - $205,000 a year

A reasonable estimate of the pay range is CAD$149,000 - CAD$205,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. 

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 

Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through.