Intermediate Application Support Analyst

About eHealth and Our Culture

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

About the Role

This role will be responsible for developing, enhancing, supporting, and maintaining business applications, including both custom-developed and commercial off-the-shelf (COTS) solutions. The successful candidate will troubleshoot and resolve complex application and integration issues, implement application enhancements, participate in system upgrades and deployments, and create and maintain technical documentation. Working collaboratively with business stakeholders, vendors, and technical teams, this role will ensure enterprise applications remain secure, reliable, and aligned with business needs.

In addition, you will also be responsible for monitoring application performance, identifying opportunities for continuous improvement, and delivering high-quality technical support to ensure the stability, availability, and optimal performance of systems that support healthcare delivery across Saskatchewan.

Participation in a rotating on-call schedule is required. As part of a 24/7 support model, support analysts are expected to respond to priority service disruptions outside of regular business hours.

What You’ll Do

Reporting to the Manager, Business Application Services , you will:

• Develop, enhance, deploy, support, and maintain applications, including both custom-developed and commercial off-the-shelf (COTS) solutions.

• Troubleshoot and resolve complex application, integration, and interface issues to ensure system stability, reliability, and performance.

• Implement application enhancements, software updates, and code changes while adhering to established change management and deployment processes.

• Participate in all phases of the application lifecycle, including requirements analysis, development, testing, User Acceptance Testing (UAT), deployments, and production support.

• Collaborate with business stakeholders, vendors, project teams, and technical support teams to deliver high-quality application services and technology solutions.

• Develop and maintain technical documentation, knowledge articles, support procedures, and user guides to support ongoing operations and knowledge sharing.

• Monitor application performance, identify opportunities for optimization, and recommend improvements to enhance system reliability and operational efficiency.

• Provide timely incident resolution, problem management, and service request fulfillment while delivering exceptional customer service.

• Contribute to the continuous improvement of enterprise applications and support processes through innovation, collaboration, and best practices.

What You’ll Bring to the Team

• Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.

• Minimum 3 years of experience as an Application Support Analyst or a similar role within an integrated support environment.

• Experience developing, enhancing, deploying, supporting, and maintaining enterprise applications throughout the application lifecycle.

• Experience working with Microsoft .NET technologies (e.g., .NET Framework, C#, VB.NET, ASP.NET), JavaScript, CSS, HTML, XML, and related web technologies.

• Knowledge of database concepts, relational data modeling, database performance tuning, and experience writing SQL and/or PL/SQL scripts.

• Experience reviewing and interpreting technical documentation, application architecture, interface specifications, and system integrations.

• Experience working with Windows and Linux operating systems, enterprise applications, and real-time interfaces and integrations.

• Strong analytical, troubleshooting, problem-solving, communication, documentation, and customer service skills.

• Demonstrated ability to manage multiple priorities, work collaboratively with cross-functional teams, and deliver high-quality technical solutions in a fast-paced environment.

• Experience supporting Oracle APEX applications and healthcare information systems would be considered an asset.

Competencies

Communication: Ability to clearly convey technical and non-technical information to diverse audiences. Produces effective documentation (e.g., user guides, requirements, reports) to support understanding and decision-making.

Leadership: Ability to plan, coordinate, and guide project activities to support technology and business transitions, while adapting to changing priorities and resources to ensure successful implementation and outcomes.

Problem-Solving: Ability to identify technical issues, determine root causes, and implement solutions while effectively navigating complex or high-pressure situations.

Interpersonal: Ability to build strong, collaborative relationships that foster trust, credibility, and effective service, while supporting others in developing system knowledge and confidence.

Teamwork & Independence: Ability to work both independently and collaboratively to achieve team and organizational objectives while maintaining positive, productive working relationships.

Organizational: Ability to prioritize and manage workload to meet deadlines in dynamic environments while adapting to changing requirements without compromising quality.

Analytical: Ability to interpret and synthesize complex technical information into actionable insights that support organizational needs

Technical: Ability to design, test, implement or adapt existing systems/applications in an integrated environment, taking into account design alternatives, business requirements, system impacts and cost, resource and time constraints.

Why People Like Working Here

• Recognized as a Saskatchewan top employer for three years in a row

• Career paths and opportunity for advancement

• Health, dental and pension benefits

• Maternity and parental leave top-up payments

• Earned days off

• Annual pay increases

• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in health care technology? Join us and help shape the future of care – apply today!

We value diversity and encourage applications from people of all backgrounds, identities and experiences.