Desktop Support Analyst

Competition Number

P17748

Posting Title

Desktop Support Analyst

Classification

Band 8

Location

Saskatchewan Polytechnic Moose Jaw Campus

Other Location(s)

Saskatchewan Polytechnic Moose Jaw Campus

Building

Other Building

Date Posted

07/03/2026

Closing Date

07/13/2026

JIQ #

Start Date

08/17/2026

End Date

Open Until Filled

No

Ongoing

Yes

Category of work

Full Time

Bargaining Unit

Professional Services

Hours of Work

Regulated 36 hours (modified)

Salary Range

$2,451.58 to $2,928.31 biweekly

Temporary Market Stipend

$4500 per annum

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

72 total hours per biweekly pay

Posting Status

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

Reporting to the Infrastructure Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment and academic labs to ensure optimal workstation performance.

SPECIFIC ACCOUNTABILITIES

Endpoint Computing for customers and academic labs

• Deploy, configure, maintain, and support end user compute devices within an enterprise client management.
• Implement, configure, maintain, and support software, endpoint protection and patch management system for automation of these services.
• Implement processes and procedures to standardize and maintain IT enterprise images for computers to insure a consistent environment.
• Analyze technical requirements, develop, and maintain additional functionality and integrations as required.
• Provide intermediate level assistance by responding to questions, error reports, alerts, problems, and support escalations.
• Develop and maintain technical documentation and procedural guides.
• Participate in extended support hours for system maintenance and planned processes as per the collective agreement.
• Utilize remote tools as necessary for task completion.
• First contact with end user skillset.
• Utilize phone, email, and other points of contact to accomplish tasks.

Knowledge & Expertise

• Maintain an advanced level of knowledge on current and emerging trends in functional area.
• Develop documentation, support procedure and ITS training for all services released and updated.
• Communicate, mentor, and share advanced knowledge with clients, team members and colleagues.
• Effectively utilize Service Desk and project management systems to accurately describe tasks and record time/effort.
• Hold to ITL standards for process and procedure performance.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).

2. One year experience within an enterprise information technology environment in a customer-support facing role.

3. Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.

4. Demonstrated knowledge in providing support and training through multiple communication channels including remote, phone, email, chat and in person, documenting those requests and solutions following established processes.

5. Demonstrated knowledge of service management, remote management, and client management tools.

6. Effective analytical, problem solving, and decision-making skills.

7. Strong communication and facilitation skills.

8. Effective organizational and time management skills.

9. Strong customer focus.

10. Ability to collaborate and work well with teams with a high level of initiative and motivation.

11. Values diversity.

Desired QSA