Front Desk Agent

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Front Desk Agent is the first and last impression of Elk + Avenue Hotel. This role is responsible for delivering exceptional guest service while efficiently managing all front desk operations, ensuring every guest enjoys a seamless and memorable stay.

Working in a fast-paced hospitality environment, the Front Desk Agent handles guest arrivals and departures, reservations, cash handling, guest inquiries, and problem resolution while maintaining the highest standards of professionalism, accuracy, and teamwork.

Key Responsibilities

Guest Experience

• Deliver warm, friendly, and personalized service to every guest.
• Create memorable first and last impressions during check-in and check-out.
• Anticipate guest needs and provide knowledgeable recommendations about Banff attractions, dining, transportation, and hotel amenities.
• Resolve guest concerns promptly, professionally, and with empathy.
• Handle guest requests efficiently while maintaining a positive attitude during busy periods.
• Promote hotel amenities and Pursuit experiences when appropriate.

Front Desk Operations

• Complete guest check-ins and check-outs accurately using the property management system.
• Verify guest information, payment methods, and room assignments.
• Process room charges, payments, deposits, refunds, and cash transactions following hotel policies.
• Maintain accurate guest accounts throughout each stay.
• Answer incoming telephone calls and emails promptly and professionally.
• Manage reservations, modifications, cancellations, and room moves.
• Ensure all guest requests and maintenance concerns are documented and communicated appropriately.
• Balance daily cash, credit card, and debit transactions.
• Maintain accurate cash float and follow cash handling procedures.
• Complete shift balancing and required reports.
• Protect guest privacy and payment information in accordance with company standards.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at View email address on ca.workus.org.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.