HOTEL FRONT OFFICE- NIGHT MANAGER

Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Front Office Manager is responsible for leading Front Desk operations, delivering a consistently high standard of guest service, and ensuring smooth administrative, financial, and people management functions across the operation. This role requires a visible, hands-on leader who sets service standards, drives accountability, and supports both guests and team members in a dynamic hospitality environment.

Reporting to the Hotels Manager, the Front Office Manager will provide leadership to a team of Front Desk Supervisors, Seasonal PAC Supervisor and Front Desk Agents.

Act as a Hotel Manager during absences and scheduled days off.

Lead and manage all Front Desk operations, including scheduling, training, coaching, performance management, and daily supervision.

Act as a role model for professional, service focused behavior and set clear expectations for guest experience standards.

Monitor guest satisfaction metrics, surveys, and online reviews, ensuring timely responses and continuous improvement. Serve as the primary escalation point for guest concerns, resolving issues effectively and implementing corrective actions to prevent recurrence.

Coordinate closely with Housekeeping, Maintenance, Reservations, Retail, F&B, and other departments to ensure operational alignment.

Balance room inventory on a daily, weekly, and monthly basis, adjusting FIT and group blocks in coordination with the Reservations Manager.

Support revenue objectives through upgrades, upselling, and effective inventory management.

Prepare, manage, and approve Front Office schedules in line with labour standards and business demand.

Ensure payroll is accurate, completed on time, and submitted for all pay periods.

Ensure the Front Office, lobby, and public areas are well-presented, safe, and welcoming at all times.

Ensure all Front Office team members are trained in emergency procedures and remain prepared to respond to incidents.

Enforce company policies, operational standards, and disciplinary procedures fairly and consistently.

Lead recruitment, onboarding, orientation, and ongoing skills development for the Front Office team.

Act as Manager-on-Duty during evenings, weekends, holidays, absences, and after-hours emergencies. Responsible to carry an on-call phone for after-hours emergencies, up to five (5) days per week. Be available to work a variety of shifts, including mornings, afternoons, and overnight shifts as operationally required.

Support senior leadership with administrative responsibilities, operational projects, and company initiatives, including P2P activities.

Perform other duties as assigned to support overall hotel operations.

Minimum 5–7 years of experience in a hotel or hospitality setting, including 2–4 years in a supervisory or management role.

Proven ability to lead, coach, and motivate teams while also working independently with minimal supervision

Strong organizational skills with the ability to manage multiple priorities, schedules, and operational demands.

Solid computer proficiency, including property management systems, Microsoft Office, and general administrative applications.

Working knowledge of scheduling, payroll, office administration, ordering supplies, and basic budget tracking.

Demonstrated commitment to guest service excellence and a strong work ethic.

Strong problem-solving skills with the ability to remain calm, flexible, and solutions-focused under pressure.

Commitment to safety, cleanliness, and adherence to hotel policies, procedures, and standards.

Positive, approachable leadership style with a willingness to support guests and team members and handle unexpected challenges.

Must Possess a valid Class 5 Driver's License

We're more than a hospitality and attractions company. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. Get discounts on hotel stays, dining, and retail

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at View email address on ca.workus.org.