Front Desk Agent
$20.18 per hourFull-time
FAIRMONT
Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.
Starting Rate: $20.18 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.
Start date would be earlier if candidates have their own accommodations.
Job Duties Include :
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned
Qualifications
Your Skills & Qualifications :
- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees.
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Show email
#CWMRSummer26
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Banff, AB vacancy
- ...along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Front Desk Agent is the first and last impression of Elk + Avenue Hotel. This role is responsible for delivering exceptional guest service while efficiently...SuggestedFull timeShift work
- .... Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the... ...up on to ensure service recovery Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster...SuggestedHourly payPermanent employmentFull timeFlexible hoursShift workNight shift
- ...make every visit feel personal and unforgettable. The Front Office Manager is responsible for leading Front Desk operations, delivering a consistently high standard... ...Supervisors, Seasonal PAC Supervisor and Front Desk Agents. Act as a Hotel Manager during absences and...SuggestedFull timeWork at officeFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift
$20.18 per hour
.../life combination. Job Description We are seeking for a dedicated and personable professional to join our team as a Switchboard Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and...SuggestedHourly payPermanent employmentFull timeShift work- ...Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories... ...strategic leadership and operational oversight of the Front Desk, Royal Service, and Concierge teams, ensuring exceptional guest experiences...SuggestedPermanent employmentFull timeFlexible hoursShift work
$18 per hour
...Description As a Switchboard & Reservations Agent, you are the calm centre of communication,... ...working relationships with Housekeeping, Front Office, Expeditions, and other operational... ...Experience using OPERA Cloud or similar front desk systems. Bonus If You Bring Knowledge...Hourly payPermanent employmentFull timeContract workLocal areaShift work- ...is a paradise for outdoor enthusiasts and nature lovers alike. As part of our team, you'll provide essential assistance that keeps the front-of-house operations running seamlessly. Your attention to detail and dedication to customer satisfaction will shine as you assist with...Full timeFlexible hours
- ...administrative duties as required. Qualifications Your Skills & Qualifications: Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service Les Clefs d’Or membership an asset, or are currently working towards membership...Hourly payPermanent employmentFull timeWork at officeLocal areaShift work
$70k - $80k per year
...month-end journal entries. · Verify and submit monthly travel agent commission reports for payment and submit monthly reporting for... ...and clarification related to charges, payments, and billing for Front Desk, F&B, and Meetings & Events team, and respond to inquiries from...Daily paidPermanent employmentFull timeCasual workWork at officeRelocationMonday to fridayFlexible hoursShift workDay shift- ...organized lobby area while efficiently assisting guests with their luggage and other needs. As a Bell Attendant you will support the Front Desk Agents by transporting and delivering guests luggage answering their queries and sharing your knowledge of the local area. You may also...Temporary workSeasonal workLocal areaImmediate startFlexible hours
$39 per hour
...the provision of materials and supplies Conduct training sessions Negotiate with clients for the use of facilities Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange...Remote work- ...departmental planning. Assist with the management of the hotel's front-of-house vehicle fleet in partnership with the Engineering team.... ...team in real time, and leading by example rather than from behind a desk. You inspire confidence, solve problems with composure, and...Permanent employmentFull timeSeasonal workLmiaWork at officeLocal areaFlexible hoursShift workAfternoon shift
$22.5 per hour
...defensive driving practices and uphold an impeccable safety record at all times. Team & Operational Support Communicate clearly with Front Desk, Expeditions, and Guest Services leadership regarding guest movements and scheduling. Support Guest Services operations during...Hourly payPermanent employmentFull timeContract workPart timeCasual workSeasonal workLocal areaShift work$83k - $87k per year
.... This experience showcases amenities such as a private reception desk and a comfortable Guest lounge. Fairmont Gold is dedicated to a consistent... ...to Fairmont Standards. Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless...Permanent employmentFull timeWork at officeShift work$26.21 per hour
...looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and... ...the Property Management System Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special...Hourly payLong term contractPermanent employmentFull timeWork at officeShift work$80k - $90k per year
...experience an asset. ~ Previous experience is an asset. ~ Standing and walking throughout shift - 50% of time ~ Sitting at a desk, computer work – 50% of time Additional Information Job Perks & Benefits: One complimentary meal per shift in our staff...Daily paidLong term contractPermanent employmentFull timeTemporary workShift work$16 per hour
...accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.) Offers resources to help mature workers plan their retirement (for example: financial...Permanent employmentPart timeSeasonal workImmediate startRelocationFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shiftEarly shiftTim Hortons
Banff, AB13 days ago- ...We are looking for welcoming Hosts to enhance our front door team. As a Host, you set the tone for every guest experience, from the first hello to the last goodbye. To put it simply, the restaurant wouldn’t run smoothly without you! As a Host, you will: Create and maintain...Part timeFlexible hours
- ...into happy hour and then swooshes into dinner where the après begins. With the fire stoked high, we are ready for you to ski through the front door and tell us all about it. It’s always a bluebird day in our mid-century chalet. Want to know more? Check us out here: We Love...Flexible hours
$67k - $70k per year
...Conduct ongoing checks throughout service to uphold Rimrock’s culinary standards. Collaboration & Culture Work closely with front-of-house teams to ensure seamless and elevated guest experiences. Contribute to a culture of accountability, respect, and continuous...Permanent employmentFull timeContract workShift work- ...What You Have: Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Front of house experience is an asset but not necessary, we'll make you a pro in no time! Expo/Hosts Expo/Hosts play a key role in ensuring...Flexible hoursShift workNight shift
$18 per hour
...and build an unrivalled Kananaskis guest experience. Responsible for general upkeep of public areas including the hotel lobbies and front entrance. Strong and effective communication/teamwork with all other departments (Housekeeping, Engineering, Conference Services,...Hourly payFull timeLocal areaShift work1 day per week- ...What You Have: Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Front of house experience is an asset but not necessary, we'll make you a pro in no time! Food Runner Food runners are responsible for...Local areaFlexible hoursShift work
- ...tequiliers — storytellers and lifelong learners who share a love for hospitality, craft and creating unforgettable experiences together, from front of house to the kitchen and behind We're not just a restaurant - we're an experience, and we're looking for talented individuals to...Full timeFlexible hoursShift work
- ...confidently and professionally to guest feedback, resolving concerns with empathy and urgency. Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences. Team Leadership & Development Inspire, coach and...Permanent employmentFull timeContract workShift work
- ...What You Have: Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Front of house experience in a similar role is an asset Expo/Food Runner Expo/Food runners are responsible for making sure orders are...Flexible hoursShift work
- ...What You Have: Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Front of house experience is an asset but not necessary, we'll make you a pro in no time! Expo/Food Runner Expo/Food runners are responsible...Flexible hoursShift work
- ...into happy hour and then swooshes into dinner where the après begins. With the fire stoked high, we are ready for you to ski through the front door and tell us all about it. It’s always a bluebird day in our mid-century chalet. Want to know more? Check us out here: We Love...Flexible hoursShift work
- ...What You Have: Excellent communication skills Flexible schedule required Strong work ethic and a positive team player Front of house experience is an asset but not necessary, we'll make you a pro in no time! Expo/Hosts Expo/Hosts play a key role in ensuring...Seasonal workLocal areaFlexible hoursShift work
$17 per hour
...beverage outlets, you will be instrumental in providing the highest quality of service to our guests by working alongside and supporting the front-of-house service team. Reporting to the Restaurant leadership team, the primary responsibilities are greeting and seating guests,...Hourly payFull timeShift workAfternoon shift1 day per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
