Solution Architect, ServiceNow HRSD

Responsibilities

• Serve as an expert advisor on application solutions and operations architecture and as an integrator for one or more delivery teams for projects, initiatives and development activities that have a significant impact on the organization.
• Advise business partners and interested parties to help them position, plan, develop, configure, execute and monitor innovative technology solutions for the projects, initiatives and strategic mandates under your responsibility.
• Design IT solutions that meet business needs and oversee the development of policies and standards, taking into account data, application, security and infrastructure needs to support your unit’s strategic projects and initiatives.
• Identify and analyze potential IT solutions that meet the organization’s needs, identify and analyze issues, report major issues, diagnose issues, establish guidelines and make recommendations to decision‑making bodies and committees.
• Represent your unit before committees and decision‑making bodies.
• Represent Desjardins when making agreements with external partners and organizations.

Qualifications

• Bachelor’s degree in a related field.
• A minimum of eight years of relevant experience as a solutions architect, including five years as a ServiceNow architect.
• Experience implementing HR solutions within organizations of comparable complexity to Desjardins.
• Certified Implementation Specialist (CIS‑HRSD) certification from ServiceNow.
• Certified Technical Architect (CTA) certification from ServiceNow.
• Knowledge of French is required.
• Expertise and involvement as a solution architect in at least one large‑scale implementation of the ServiceNow HR Service Delivery (HRSD) module in an environment of comparable complexity to Desjardins.
• Proficiency with the following components: Employee Center Pro, HR Services, HR Case and Knowledge Management, Employee Journey Management including Lifecycle Events, Enterprise Onboarding and Transitions, Employee Document Management, HR Service Delivery data model.
• Knowledge of performance analytics, predictive intelligence, AI capabilities within ServiceNow, including Virtual Agent and Now Assist.

Benefits

• Competitive salary and annual bonus.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment.
• Benefits apply based on eligibility criteria.

Equal Opportunity and Accessibility Statement

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!