Senior CRM Solutions Architect Toronto
Russell Tobin
Elevate civic digital experiences as a Senior CRM Solutions Architect in Toronto. This hybrid role emphasizes Salesforce custom solutions specifically for the 311 initiative, mixing remote and on-site work. You will customize Salesforce Experience Cloud to support the revamped 311 user interface. This role demands collaboration with City teams and vendors to ensure compliance with governance and security standards throughout architectural delivery. A solid background in public sector operations and Salesforce technologies is essential to excel in this position. Key Responsibilities:
- Customize Salesforce Experience Cloud for accessible services
- Develop navigation and service request functionalities
- Create Lightning Web Components for improved user interfaces
- Ensure effective integration with Service Cloud processes
- Document solutions and assist with testing activities
- 10+ years of experience in large program environments
- 5 years of Salesforce experience, especially with Lightning Web Components
- Proficient in Apex web services and APIs
- Strong knowledge of security policies and access controls
- Ability to produce detailed technical documentation
Vacancy posted 2 hours ago
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