Server

At LUMI, every detail counts. We create an immersive experience where service becomes an art, blending precision, elegance, and emotion. The server embodies excellence in dining service by providing a smooth, refined, and memorable experience. They are a true ambassador of our identity and our standards.

Responsibilities

• Welcome each guest with distinction and personalized attention

• Master precise, smooth, and silent service

• Anticipate needs with accuracy and discretion

• Advise with finesse on wines and food pairings

• Highlight the menu with a sensory and narrative approach

• Ensure flawless setup

• Maintain harmonious communication with the kitchen

• Strictly adhere to quality, hygiene, and service standards

• Handle payment transactions for bar and restaurant bills.

• Answer the phone and greet customers when the maître d'hôtel is unavailable.

Working Conditions

• An environment of excellence and creativity within a dynamic and innovative hotel group

• A culture of detail and precision

• The opportunity to be part of a unique experience

• Variable and demanding work hours, typically requiring availability during lunch, evenings, weekends, or holidays.

• A role requiring long hours standing.

• Work may be performed under pressure during peak times and may require dealing with sometimes demanding customers.

• The number of hours per week may vary depending on the tourist season, but it is a full-time position (between 32 and 40 hours per week).

• Compensation corresponds to the minimum wage with industry tips, and server tips are established according to the SonoLux tipping policy.

Skills, Qualifications, and Experience

• Experience in upscale or gourmet dining

• Strong attention to detail and elegance

• Passion for service, gastronomy, and wine

• Impeccable posture and interpersonal intelligence

• Skills in customer service, managing difficult clients, and conflict resolution

• Knowledge of reception techniques

• Abilities in verbal communication, reading non-verbal cues, and active listening

• Professional attitudes and behaviors (teamwork skills, autonomy, dynamism, friendliness, honesty, integrity, versatility, initiative and responsibility, attention to detail, organizational skills, patience, etc.)

• Team spirit

• Good stress resistance

• Bilingualism (French and English). Mastery of other languages is an asset

• Ability to handle monetary transactions

• Knowledge and application of basic health and safety principles, as well as hygiene and sanitation