Customer Support Representative - OMA Insurance

Are you looking to join one of Greater Toronto’s Top 2026 Employers ?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary
This position provides first point of contact for customer service support to members, responding to daily queries and requests, and handle the investigation and resolution of escalations.  

How you will make a difference

• Interacting with members to address their service concerns, and needs; listen and gather all relevant information when referring members to an external business partner or the appropriate sales team for an insurance consultation or a more in-depth conversation.  
• Providing members with the value of insurance benefits and alternative options to consider before cancelling insurance coverage. 
• Assisting members in navigating our OMA Insurance or business partners’ insurance coverage websites and portals.
• Gathering, document and handle member and service related, product, administrative and process matters, complaints and escalations, and follow up on actions taken to resolve issues; provide a clear and concise response to member.
• Adhering to agreed-upon Service Level Agreements and ensure information accuracy based on member service requests using proper activity settings 
• Logging in and logging out at designated start and end times; RingCentral and Omni Channel in Salesforce 
• Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members 

Requirements that are important to us

• Community College Diploma in Business Administration or equivalent 
• Minimum four to five years of relevant experience
• Solid foundation in life, disability and medical group and individual insurance with customer service experience  
• Working knowledge with Salesforce CRM system
• ACS (Associate Customer Service) and ALMI (Associate Life Management Institute) designations are considered assets
• Ability to perform insurance customer service and administration duties  
• Working in a fast-paced sales support environment

This position is classified as remote. There may be limited, occasional travel to the Toronto office for meetings, or to attend work events. 

What do we have to offer you?

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
• A commitment to growth and development through paid professional development and continuous in-house learning
• A friendly and flexible hybrid work environment
• Competitive total rewards package including a hiring salary range of $54,965 - $58,400 plus pension plan and a bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program
• An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

We're excited to share this opportunity, which is for an existing vacancy on our team.  Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.