Customer Success Manager Montréal Saas

Customer relationships and B2B SaaS expertise define this Customer Success Manager role at Camphouse in Montréal, serving clients across North and South America.As Customer Success Manager, you will own client accounts and report to the VP Customer Success. You will work with Customer Success, Sales, Product, Support, and Information Security. The role focuses on platform adoption, lasting client value, and trusted partnerships.Key Responsibilities:
Serve as clients’ main contact and trusted advisorCreate success plans and conduct regular business reviewsCoordinate training and share platform recommendationsMonitor customer health and manage escalationsGuide security, privacy, access, and permissions requirementsRequirements:
Experience in customer success, account management, or similar rolesExperience ideally within B2B SaaSBachelor’s degree in Business, Marketing, Communications, or related fieldClear communication, including technical explanations for non-technical usersFluent English;
French is a plusBring analytical, organized, and solution-oriented customer success skills to Camphouse’s growing Montréal client portfolio.
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