Senior Customer Success Manager Saas

Drive customer growth with SaaS expertise and AI fluency at Trulioo’s Vancouver office, using a hybrid model three days weekly.As Senior Customer Success Manager, you will maintain and grow customer revenue and health through customer needs, product capabilities, and use cases. You will support high-profile customers in Payments, Marketplace, Online Trading, Banking, and Wealth Management. The role emphasizes complex SaaS, technical aptitude, and collaborative account leadership.Key Responsibilities:
Drive net revenue retention through upsell and cross-sell opportunitiesLead renewals, amendments, and add-ons through commercial completionBuild relationships with North American companies and C-suite decision-makersAnalyze product metrics and technical optimization opportunitiesUse AI for productivity, reviews, and verified usage analysisRequirements:
Post-secondary degree or equivalent education and experienceFive-plus years in B2B software customer success or similar rolesSuccess selling complex SaaS solutions in relevant industriesExperience managing multi-million-dollar customers and forecasting revenueWorking AI fluency with verified, secure account-management workflowsBring customer outcomes, commercial leadership, technical aptitude, and responsible AI practice to Trulioo’s global digital identity platform.
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