Saas Customer Success Manager Versapay
Versapay
Guide SaaS customers with strategic account management and B2B payments expertise as a Customer Success Manager at Versapay. Manage relationships across a book of business.Versapay seeks a Customer Success Manager for its Software Solutions team. You will become a trusted advisor, understand customer businesses, and connect Versapay products with their objectives. The position requires customer success experience, customer sales experience, and B2B merchant services knowledge in SaaS.Key Responsibilities:
Own customer transitions, adoption, training, and enablementConduct cadence calls and Executive Business ReviewsBuild account plans with retention and growth strategiesRepresent customer needs in product developmentEscalate issues and coordinate cross-functional resolutionRequirements:
Five-plus years in SaaS customer successExperience in customer sales within a SaaS companyB2B merchant services experienceFintech software solutions background, preferably accounts receivableBachelor's degree in a related fieldApply customer success, SaaS, and B2B payments expertise while managing strategic relationships and adoption for Versapay customers.
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Own customer transitions, adoption, training, and enablementConduct cadence calls and Executive Business ReviewsBuild account plans with retention and growth strategiesRepresent customer needs in product developmentEscalate issues and coordinate cross-functional resolutionRequirements:
Five-plus years in SaaS customer successExperience in customer sales within a SaaS companyB2B merchant services experienceFintech software solutions background, preferably accounts receivableBachelor's degree in a related fieldApply customer success, SaaS, and B2B payments expertise while managing strategic relationships and adoption for Versapay customers.
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