Customer Success Manager

Visitt is a fast-growing B2B SaaS company on a mission to transform how Commercial Real Estate teams operate and serve their tenants. Our AI-driven building operations platform empowers property teams to deliver exceptional building experiences, improve operational efficiency, and increase tenant satisfaction - all while reducing costs and complexity.
As a Customer Success team, we sit at the heart of that mission - working hand-in-hand with customers to turn technology into real-world results. From onboarding to renewal, we partner with our clients to drive adoption, maximize value, and help them succeed at scale.
About the RoleWe’re looking for a
Customer Success Manager
who is both
strategic and hands-on. You’ll own the customer relationship post-sale - from onboarding through retention - and ensure customers derive measurable value from Visitt.
This role is ideal for someone with strong SaaS customer experience who thrives in a fast-paced environment and is comfortable guiding real estate operators through onboarding, product adoption, and long-term success.
Responsibilities
Serve as the primary point of contact for our enterprise customers
Be the face of Visitt in front of our customers - building trust, credibility, and strong working relationships at all levels
Lead onboarding handoffs and ensure fast time-to-value for new accounts
Drive ongoing product adoption and usage through proactive outreach and strategic guidance
Engage with key customer stakeholders to understand business goals and align Visitt’s value to their success
Own renewals and expansion: monitor account health, build expansion opportunities and work with Sales on deal strategy
Monitor account health and identify risks and opportunities to improve retention and expansion
Run regular business reviews and communicate product updates and roadmap alignment
Collaborate with Product, Sales, and Support teams to advocate for customer needs and resolve issues
Maintain accurate customer records, activity tracking, and feedback loops internally
Requirements
5+ years in a Customer Success or Account Management role in a B2B SaaS company
Skilled at managing high-touch, long-term relationships with a mix of users and executive stakeholders
Strategic thinker with a customer-first mindset and strong communication skills
Comfortable analyzing account performance and identifying paths to growth or improvement
Highly organized and able to manage multiple customer relationships in parallel
Bonus: Experience working with commercial real estate or operations teams
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