Senior Saas Customer Success Technical Manager
Dayforce
Drive SaaS customer success for Dayforce through technical strategy, incident management, and trusted executive relationships. Translate complex issues for nontechnical stakeholders.This Senior Technical Account Manager role supports assigned clients while coordinating with Client Support Analysts and internal teams. You will define customer success plans, monitor performance indicators, improve software adoption, and recommend best practices. Responsibilities include problem management, crisis de-escalation, solution architecture, upgrade coordination, and customer advocacy. Strong communication, HCM knowledge, and enterprise technical problem resolution are central to the work.Key Responsibilities:
Define technical strategies supporting customer performance indicatorsInvestigate functional and technical issuesRecommend best-practice solutions for enterprise customersDe-escalate critical issues with executive visibilityContribute to executive and quarterly business reviewsRequirements:
Three to five-plus years of Dayforce Consulting or Implementation experienceProven experience in at least two HCM core modulesStrong relational database and advanced SQL understandingUnderstanding of SaaS hosting and change management protocolsOutstanding written and oral communication skillsBring technical judgment, SaaS expertise, and customer-focused communication to strengthen Dayforce outcomes, adoption, and retention.
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Define technical strategies supporting customer performance indicatorsInvestigate functional and technical issuesRecommend best-practice solutions for enterprise customersDe-escalate critical issues with executive visibilityContribute to executive and quarterly business reviewsRequirements:
Three to five-plus years of Dayforce Consulting or Implementation experienceProven experience in at least two HCM core modulesStrong relational database and advanced SQL understandingUnderstanding of SaaS hosting and change management protocolsOutstanding written and oral communication skillsBring technical judgment, SaaS expertise, and customer-focused communication to strengthen Dayforce outcomes, adoption, and retention.
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Vacancy posted 1 hour ago
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