Customer Experience Concierge at HomeBuilder

Become the vital link between home purchasers and our dedicated teams as a Customer Experience Concierge. Ensure a seamless homebuying journey with expert guidance and timely communication throughout. As a Customer Experience Concierge, you will serve as the primary contact for homeowners during every aspect of the homebuying process. Your role involves closely partnering with Sales, Design Centre, Construction, and Customer Care to anticipate needs and provide answers. You will coordinate key appointments and updates to ensure satisfaction and completion deadlines are met. Key Responsibilities:

• Welcome purchasers and outline their journey and expectations
• Liaise between purchasers and various internal departments
• Respond promptly to all purchaser inquiries and concerns
• Schedule all necessary post-sale appointments
• Maintain accurate records of interactions and milestones

Requirements:

• Post-secondary degree in a related field or equivalent experience
• Minimum 3 years in a customer-facing role
• Knowledge of home purchase and construction processes
• Exceptional communication skills, both verbal and written
• Strong organizational skills and ability to manage multiple tasks

Leverage your customer service skills to enhance the experience of homebuyers by ensuring clear communication and support throughout their journey. #J-18808-Ljbffr