Licensed Team Lead-Calgary, AB-LensCrafters

Licensed Team Lead – Calgary, AB – LensCrafters

The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering outstanding customer service. Ensures customers and patients are always delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to achieve exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

Under current and valid state opticianry license perform the following: provide expertise and product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present and dispense eyewear, performs accurate digital measurements.

While working in Lab, if applicable

• Custom fit glasses and precisely place prescription in lenses.
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all, demonstrate safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Basic Qualifications

• HS diploma/GED
• Current and valid state opticianry license
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO certification in non-licensed states
• LensCrafters Final Eyewear Inspector certificationOptical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.