Salesforce & Agentforce Functional Architect

Company Overview

At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.

Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.

Position Description

The Bridgenext Salesforce & Agentforce Functional Architect plays a critical role in the success of Salesforce engagements, serving as the intersection of application strategy, technical solution design, and client partnership. This role is responsible for deeply understanding client business challenges and leading the definition of innovative, scalable solutions within the Salesforce ecosystem.

As a Salesforce & Agentforce Functional Architect, you’ll guide cross-functional teams, spanning multiple time zones, through successful delivery while ensuring continuous alignment with client goals. You will serve as a strategic partner to stakeholders, foster collaboration, driving key decisions, and owning the end-to-end solution vision from discovery through enablement and handoff.

Responsibilities include but are not limited to:

• Own the end-to-end solution vision across multiple teams and client stakeholders
• Build trusted relationships with executive and technical client stakeholders
• Align business goals, technical architecture, and delivery strategy to drive successful outcomes
• Advise on platform capabilities and when to use declarative vs. custom solutions
• Make architecture decisions based on constraints like budget, scope, time, and available resources
• Collaborate with Technical Architects, UX Designers, and Developers to deliver a cohesive solution
• Define the technical critical path and lead teams through execution using different Agile frameworks
• Recommend solution paths that balance the competing priorities of budget, time, quality, and scope
• Provide solution design and architecture leveraging a variety of SaaS platforms and web technologies
• Apply a NorthStar framework to solution design discussions and discovery workshops
• Guide clients through the onboarding and training process, ensuring they can effectively utilize the implemented solutions
• Effectively communicate project progress and manage expectations with internal and external stakeholders, including sales, engineering, and customer team
• Identify opportunities outside of the scope of a project for future phase work and provide client with innovative ideas to solve their business challenges

Workplace: Based in N. America working remotely. Working hours are flexible but must be available for meetings in Eastern Standard Time (EST). Some evenings hours may be required at times for coordination with offshore resources. This role supports US-based English-speaking clients so strong English communication is imperative.

Travel: Potential for up to about 10% travel for onsite client meetings

Must Have Skills:

• 7+ years' experience designing complex solutions on the Salesforce platform using both out of the box solutions and Salesforce friendly customizations and includes either (or better yet, both!) implementation or product development
• 4+ years professional services consulting experience leading strategic engagements
• Have robust examples of complex implementations spanning multiple technology stacks
• Successfully led collaborative discovery workshops with client stakeholders to define business needs and align on solution direction, leveraging both customer experience insights and technical strategy
• Strong written and verbal communication skills, with ability to create technical documentation and client facing artifacts
• Hands-on experience with Salesforce declarative tools and working with development teams across multiple time zones
• Comfortable presenting to C-suite and leading enterprise engagements
• Experience leading team using Agile Frameworks, writing user stories, running sprint demos, etc.
• Multiple Salesforce certifications: App Builder, Sales Cloud, Service Cloud, Agentforce Specialist
• Relevant Salesforce and Agile certifications
• Examples of using Salesforce innovatively to solve problems

Preferred Skills:

• FSC, Insurance, and/or Transportation domain experience
• Experience leading $1M+ programs or large enterprise initiatives
• Knowledge of managed package development and AppExchange
• Understanding of key concepts for user centered design and design thinking using the Salesforce Lightning Design System
• Experience in Classic to Lightning migrations
• Certified Scrum Master (CSM)
• Project Management Professional (PMP®)

Professional Skills:

• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues

Bridgenext is an Equal Opportunity Employer

Canadian citizens and those authorized to work in Canada are encouraged to apply