Senior Coordinator-Hospital to Home Program

Title: Senior Coordinator – Hospital to Home Program

Employee Working Location: In-person (North Bay, ON primarily; need to be able to support in Sudbury, ON if needed)

Employment Status: Full-time (12 Months)

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Coordinator, Hospital to Home Program supports the delivery of the PATH program and service by assessing client needs, onboarding new clients, and ensuring compliance with established policies and procedures.

This position is responsible for evaluating program delivery, recommending improvements, and assisting in the development of program goals and objectives.

In this role, you will:

• Assess client needs on eligibility to access the PATH program according to established policies and procedures.
• Onboarding new clients for program by reviewing program offerings, parameters, any associated costs, etc.
• Play an active role in researching, identifying, developing and implementing new or re-aligned services/initiatives
• Liaise with community to determine vulnerability and gaps in program/services.
• Liaise with other community agencies/organizations regarding related services/initiatives to foster mutual understanding, coordination and partnerships.
• Develops implementation plans for program delivery
• Evaluates service delivery, present findings and recommendations for improvement
• Assists in creating service/initiative goals and objectives
• Provides on-site support to management of physical assets (premises, vehicles, security)
• Provides on-site management support of financial assets and activities (petty cash, cash receipting)
• Assists with preparing and monitoring program specific budgets, completes program statistical reports, assists with grand submissions, fee-for-service initiatives, and assists with preparing progress reports.
• Assists with review and analysis of budget variances

What we are looking for

• Minimum of 4-5 years of experience and a 1-2 year post-secondary certification/diploma in gerontology or social services, and/or an equivalent combination of education and experience
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Relationship-building skills with community members, partners, and stakeholders.
• Experience in program coordination, community engagement, and leading initiatives.
• Experience working with diverse populations and vulnerable or underserved communities.
• Knowledge of community-based program delivery.

Working Conditions

• Work will be conducted in an office-like setting
• Requires significant attention to detail and concentration and ability to mentally process large amounts of information
• The work pace is often unpredictable with significant time pressures
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• Work requires travel to safe locations; limited exposure to adverse conditions.
• Work requires the ability to work to deadlines.
• Work requires interactions with dissatisfied clients and the resolution of complex client issues.
• Eligibility to work in Canada. At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).