Advisor, Video Conferencing and Collaboration Solutions

Responsibilities

• Ensure the management of vulnerabilities in video conferencing environments (prioritization, handling and correction)
• Apply and maintain cybersecurity practices tailored to audiovisual environments
• Manage incidents (P3 to P5), including diagnostics, resolution, and the coordination of contributors
• Handle problem resolution (root cause analysis) and implement sustainable fixes
• Be an active participant in change management (deployments, patches, security updates)
• Manage and maintain video conferencing solutions (Crestron products, Teams rooms, audiovisual equipment)
• Oversee the performance, stability, and availability of environments with proactive monitoring activities.
• Collaborate with IT teams (security, networks, workstations, cloud computing)
• Document configurations, standards and procedures.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

Qualifications

• Bachelor's degree in IT, computer science or a related field
• A minimum of two years of relevant experience working in IT, security or with audiovisual solutions
• Experience in incident, problem and change management (ITIL)
• Experience with ServiceNow (or similar ITSM tool)
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Mastery of Windows environments and collaboration tools such as Microsoft Teams Rooms
• Knowledge of Crestron products
• Knowledge of cybersecurity (managing vulnerabilities)
• Knowledge of networks (connectivity, security)

Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

Trade Union

If applicable

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!