Administrative Assistant

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. This is a casual, float position and will require ability to travel to all Edmonton and area sites.

Job Details

Wage range: $23.34 to $27.58 per hour
Shift structure: Monday to Friday, 7.25 hours per day
Primary location:  CASA Fort Road
Secondary location(s):  CASA West, CASA Centre, CASA Downtown, CASA House
Union: In-scope
Classification: Administrative Support II
FTE: 0
Status: Casual
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About the Role
The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external, public-facing support to CASA patients and families through multiple avenues.

The Administrative Assistant will:

• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families. 
• Greet guests, patients and their families, and liaise with staff to coordinate arrivals and direct families.
• Book appointments, make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to phone inquiries, direct calls to the appropriate persons and take accurate messages. 
• Maintain a clean, safe and organized work space.
• Perform general office administration duties such as photocopying, printing, mailing, facility opening and closing, etc.
• Provide administrative assistance to the Manager, Clinical Administration.

Qualifications

• Two years of relevant administrative or customer service experience is preferred.
• Successful completion of medical office assistant and/or business administration program is preferred.
• High school diploma.
• Experience in a health care setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to appropriately prioritize work.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: May 20, 2025
Please quote the following competition number in your application materials 25-106