Business Application Support Analyst

Who We Are Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S.‑based firms.

For more information about Fidelity Clearing Canada, please visit

The Opportunity As a Technical Application Support Analyst, you will serve as a member of FCC technology in a technical support and troubleshooting role and maintain service quality for FCC applications currently in production to support the client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner.

What You Will Do

Ensure that all requests raised by clients and users are handled timely and appropriately

Answer questions, clear faults, propose solutions, and/or arrange for appropriate measures to be taken

Track, troubleshoot and resolve application related issues

Evaluate client requirements and processes (e.g., Enhancements or maintenance)

Act as a liaison between the vendor and users, effectively communicating in both business and technical terms

Interact with clients, vendors, FCC employees and other Fidelity firm‑wide partners

Document all problems and assist in their resolution

Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome

Deliver seamless customer service through teamwork and collaboration

What We Are Looking For

Completion of minimum 3‑year post‑secondary program or relevant work experience

Application Support and Operations Environment experience is required

3–5 years’ experience in a client application support role within the Financial Services industry, ideally within the brokerage market

5+ years’ experience with relevant back office and trading applications

Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery

Experience with Dataphile an asset

Solid knowledge and working experience in brokerage business environment with a particular focus on post‑trade, mid/back‑office applications

Strong knowledge of the Software Development Life Cycle (SDLC) is required

Experience in the following (or a combination of the following) is appropriate:

Business users with direct and relevant technical experience

Technology support with relevant business exposure

Technical Analyst with business/systems process experience

CSC or IFIC are an asset

Bilingual (French/English) verbal and written skills is nice to have

The Expertise You Bring

Desire and commitment to excellent client service and ability to prioritize and manage multiple issues

Excellent communication skills both written and oral; ability to effectively communicate technical material to non‑technical users

Detail‑oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems

Use of creativity in finding alternative solutions to business needs

Able to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow members

Total Rewards That Reflect Your Impact

Base Salary and Discretionary Performance Bonus: A competitive annual range of $88,000 to $117,000, based on your experience and qualifications.

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at View email address on ca.talent.com.

Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.

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