Business Analyst - Senior (Winnipeg)

Responsibilities

• Lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies


• Provide a comprehensive range of I⁢ business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I⁢ advice for improvements to/options for business development


• Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, current business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement


• Analyse defects and work with relevant parties in resolving of these defects


• Apply re‑engineering concepts to promote business improvements through alternative, cost effective service delivery approaches


• Provide impact analysis and requirement/specification creation for supported initiatives

Project Coordination

• Develop and maintain project plans, schedules, and status reports to track progress and ensure alignment with timelines


• Coordinate meetings, workshops, and stakeholder communications, including agenda development and documentation of outcomes


• Track and manage risks, issues, dependencies, and action items to support timely resolution and decision‑making


• Support cross‑functional coordination to ensure deliverables, milestones, and priorities are aligned across teams


• Assist with change management and implementation activities, including communications, training coordination, and user onboarding support

Relationship Management and Communication

• Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements, and minor enhancements


• Document the business requirements in such a way that technology solutions can be determined


• Liaise with the development and Quality Assurance teams, inclusive of third‑party vendor and ministry teams


• Present complex information equally well to technical and non‑technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase


• Promote the appropriate application of I⁢ to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions


• Develop and maintain business processes and user documentation for LTC solution


• Develop training materials / support the development of training materials


• Participates in the operation’s quality assurance testing and review processes


• Deliver expert‑level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications


• Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution

Business Knowledge

• Conduct gap analysis of vendor release upgrades to identify changes needed for business processes and best practices, including configuration, reports, and integration components


• Develop strategies, prepare business cases and cost‑benefit analysis, and conduct feasibility studies for business I⁢ initiatives


• Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non‑functional requirements definitions for assigned projects


• Monitor progress, resolve problems and report regularly to I⁢ management and clients’ decision makers


• Develop performance measures for business analysis evaluation and conduct follow‑up


• Knowledge of AODA and Ontario Design System (ODS) standards


• Ensure continuous support of infrastructure and solutions


• Create and maintain documents (e.g. change requests, resource schedules, implementation plans etc.) for upgrades and operational activities


• Support creation and review of build books, run books, deployment guides and other operations processes as required

Requirements Experience and Skill Set Requirements

Must Haves

• Knowledge and experience with: Fixing Long‑Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook


• Conducting comprehensive user research with relevant end‑user groups, as per Service Design Playbook (interviews, card sorting, empathy mapping)


• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills


• Applying re‑engineering/ lean concepts to promote business improvements through alternative, cost effective service delivery approaches


• Highly proficient using MS Office products and collaborative tools such as Miro

Skill Set Requirements

• Public Sector Experience: 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant


• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred


• Business Analysis Experience: Leading and conducting business analysis at varying levels of detail to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined


• Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations


• Authenticating changes suggested by development, provide analysis and suggestion to avoid impact to business operations


• Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues


• Regularly reviewing production logs, providing analysis & suggestions to implement in a proactive manner


• Providing a comprehensive range of I⁢ business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships, and providing ongoing I⁢ advice for improvements to/options for business development


• Preparing and advising on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization


• Conducting business modeling, use case modeling, conceptual and logical data modeling, process, and data flow modeling, use case surveys, business rules definition, and non‑functional requirements definitions for assigned projects


• Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice, and for solutions including configuration, reports, and integration components


• Monitoring progress, resolving problems, and reporting regularly to I⁢ management and clients’ decision makers


• Developing performance measures for business analysis evaluation and conducting follow‑up or equivalent project management experience


• Coordinated meetings, workshops, and stakeholder communications, including agenda development and documentation of outcomes

Business and IT Knowledge

• Demonstrated understanding and experience working with clinical, inspections and licensing data necessary to support Long Term Care sectors


• Experience conducting business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non‑functional requirements definitions


• Knowledge of Data Quality, Data Access and Data‑De‑Identification best practices and experience implementing these best practices within an operational environment


• Demonstrated awareness of emerging IT trends and technologies


• Highly proficient using MS Office products


• Knowledge and experience with implementing cloud‑based technologies/solutions


• Knowledge and experience with the following Long‑Term Care Inspections, Long‑Term Care Critical Incidents, Long‑Term Care Licensing, Fixing Long‑Term Act 2021, Ontario Digital Services business processes, AODA and Ontario Design System (ODS)

Stakeholder Management

• Strong leadership and people management skills and experience


• Exceptional analytical, problem solving and decision‑making skills


• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills


• Proven troubleshooting and critical thinking experience


• Demonstrated ability to apply strong listening skills to facilitate issue resolution


• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships


• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome


• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively


• A motivated, flexible, detail‑oriented, and creative team player with perseverance, excellent organization and multi‑tasking abilities, and a proven track record for meeting strict deadlines

Equal Employment Opportunity (EOO)

The organization is an equal chance employer. All qualified applicants are encouraged to apply regardless of race, color, religious beliefs, gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.