Field Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada. This 12-month contract role offers an opportunity to make a meaningful difference in patients’ healthcare journeys. You will serve as a trusted point of contact for healthcare providers, patients, and program partners within your designated region. Working primarily from a dedicated home office, you will also visit healthcare professionals and clinics to build strong in-person relationships. You will help patients and providers navigate therapy access, reimbursement, enrollment, and authorization processes. The role combines clinical knowledge, patient advocacy, organization, and relationship management in a dynamic healthcare environment. You will take ownership of complex processes while identifying opportunities to improve service quality and patient support. This is an autonomous and flexible position suited to a healthcare professional who is motivated by patient impact and collaborative problem-solving. Accountabilities: - Serve as the primary contact for physicians and healthcare provider teams within the assigned territory. - Communicate with patients and program stakeholders as required, developing and maintaining trusted professional relationships. - Educate healthcare providers and their staff about program services, patient support resources, therapy navigation, reimbursement, and enrollment processes. - Review patient charts and ensure all required documentation is accurate and complete, including special authorization forms, enrollment documentation, and prescription renewals. - Take ownership of the special authorization process, ensuring submissions are timely, accurate, and appropriately supported to facilitate reimbursement. - Provide physicians with ongoing updates and guidance regarding patient status, program changes, processes, and relevant best practices. - Adapt program services to meet the specific needs of healthcare providers and patients across both in-clinic and remote settings.

- Identify challenges and proactively develop solutions that improve the quality and effectiveness of patient support. - Collaborate closely with program colleagues and healthcare professionals to coordinate activities and deliver a consistent patient-centered experience. - Participate in healthcare education events with healthcare professionals when required, including occasional events outside standard business hours. - Follow established program performance standards, procedures, privacy requirements, and operational guidelines. Requirements: - Registered Nurse (RN), Bachelor of Science in Pharmacy, another relevant science degree, or equivalent transferable healthcare experience. - Knowledge of Canadian public and/or private third-party reimbursement environments. - Previous case management experience is an asset. - Bilingual English and French communication skills, both written and verbal, are required for positions supporting Quebec and New Brunswick. - Strong understanding of medical terminology and the ability to communicate confidently with physicians and healthcare teams. - Exceptional interpersonal and customer-service skills, with the ability to establish credibility and build trusted professional relationships. - Strong analytical, organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and competing priorities. - Excellent written and verbal communication skills, with a strong attention to detail and results-oriented mindset. - Ability to work independently in a remote environment while collaborating effectively with colleagues and program stakeholders. - Comfortable adapting to changing priorities, ambiguity, and evolving program requirements. - Strong computer literacy and proficiency with Microsoft Office applications.