VIP Account Manager
Full-time
Blazesoft
Location: Concord, Ontario, Canada | In-Office
Company Overview
Join a dynamic, fast-growing gaming company that lives and breathes creating immersive, cutting-edge player experiences. We are proud of a culture built on creativity, collaboration, and a relentless drive to push the boundaries of the industry. If you are a highly motivated, results-driven professional passionate about gaming and revenue growth, we want to talk to you.
The Opportunity: We Are Evolving VIP
We are reimagining our VIP program from the ground up, elevating it from a support function into a strategic, revenue-driving engine. This is a newly expanded role. We are not just looking for someone to manage relationships. We are looking for a Customer Success and Revenue Manager who can own the full value of our VIP segment, including retention, satisfaction, and growth, and help shape what the next generation of our VIP program looks like.
Applicants must demonstrate fluent, articulate communication skills in English.
What You Will Bring
- A strategic mindset that connects player happiness directly to revenue outcomes, not just satisfaction scores.
- A track record of managing high-value or VIP customer relationships, in gaming, iGaming, or a related high-touch industry.
- Data-driven and analytical: you can read player value and behavior trends and translate them into concrete action plans.
- Sharp problem-solving instincts for high-stakes, escalated issues, and the discretion to handle sensitive account information.
- Fresh ideas for reinventing what a VIP program can be, and the drive to help build it.
- Comfortable working with and presenting to business units and upper management/executive team.
- Thrives in a high-pressure, dynamic, and demanding environment. Able to work independently as well as collaboratively within a team.
Main Responsibilities
- VIP Player Engagement: Proactively build and nurture relationships with VIP players, understanding their preferences and delivering personalized support.
- Revenue and Retention Ownership: Own the growth, retention, and lifetime value of the VIP player segment, using data and player insights to inform strategy.
- Program Evolution: Help design and roll out the next iteration of our VIP program, including new tiers, perks, and engagement models that deepen loyalty and drive revenue.
- Issue Resolution: Handle and resolve escalated VIP issues with a high level of problem-solving skill and attention to detail.
- Account Management: Manage VIP player accounts, ensuring accurate records and providing hands-on assistance with account matters.
- Exclusive Offers and Rewards: Partner with marketing and promotions to craft exclusive offers, rewards, and personalized experiences for VIP players.
- Feedback and Insights: Gather VIP player feedback, identify improvement opportunities, and share insights with leadership to shape the broader VIP strategy.
- Stakeholder Communication: Work with and present to business units and upper management/executive team on VIP performance, insights, and strategy.
Requirements
- Bachelor's degree required, preferably in Business, Hospitality, or a related field.
- Fluent, articulate communication skills in English (written and verbal).
- A minimum of 5 years of experience in customer success, account management, VIP or high-value customer support, within gaming or iGaming.
- Demonstrated experience connecting customer success activities to measurable revenue or retention outcomes.
- Customer-centric mindset, with a passion for exceptional service and understanding the unique needs of VIP players.
- Strong analytical and problem-solving skills, with the ability to handle complex issues and propose innovative solutions.
- Ability to handle sensitive information with discretion and maintain confidentiality of VIP accounts.
- Proven experience working in a high-pressure, dynamic, and demanding environment.
- Demonstrated ability to work independently as well as within a team. Experience working and presenting with business units and upper management/executive team.
Benefits
Why Join Us?
- A newly evolving role with real influence over the future of our VIP program
- Exciting projects using cutting-edge technology
- Collaborative, supportive work environment
- Opportunities for career development, growth, and advancement
- Fantastic company events
- Group benefits: extended healthcare, dental, vision, and disability insurance
- On-site leisure facilities and on-site parking
- Department Name Customer Experience
- Date Opened 07/03/2026
- Industry Technology
- Job Type Full time
- Required Skills
- VIP customer relationship
- customer success
- +5
- Work Experience 5+ years
- City Concord
- State/Province Ontario
- Country Canada
- Zip/Postal Code L4K4G7
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the VIP Account Manager in Concord, ON vacancy
$75k - $95k per year
...Create new agreements for new and renewals of PMAX and PharmaFlex accounts Identify opportunities for existing customers to maximize... ...execution of retail customer programs Utilize Salesforce.com to manage and maximize customer relationships by updating the customer...SuggestedFull time- ...sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Job Objective: The National Accounts Manager is a high performing contributor that serves as a primary point of contact for assigned national accounts. This role will be...SuggestedLong term contractContract workWork at officeFlexible hours
$28 - $32 per hour
...industry, looking for a detail-oriented Accounts Payable Accountant to join their team, located... ...maintaining vendor relationships and managing complex invoice processing? Are you proficient... ...a permanent role. • Global Exposure: Manage financial documentation for local and...SuggestedBi-weekly payHourly payPermanent employmentContract workLocal areaImmediate start- ...unwavering commitment to superior service. The Senior Project Manager is responsible for planning and overseeing projects to ensure... ...schedules and financials) · Monitor team dynamics and accountability related to deliverables · Ensure cERP, eMullion and Groupware...SuggestedLong term contractFull timeContract workWork at office
- ...Primary responsibility is managing specific brands, suppliers and their products on a regional... ...the standard operating procedure in the management of suppliers. Responsible for sourcing... ...disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to...SuggestedLong term contractFull timeTemporary workFor contractorsWork at officeLocal areaImmediate startRemote workFlexible hours
$125k - $140k per year
...SENIOR BRANCH MANAGER Building Materials & Supply Woodbridge, ON THE OPPORTUNITY Our client, a highly respected player in the... ...met. LEADERSHIP FOCUS Set clear expectations and create accountability across the team Build a strong, engaged team environment focused...Full timeWork at office$70k - $120k per year
...consulting firm is seeking a dynamic Project Manager to join our specialized Monitoring team in... ...within a four-hour window. - Financial Accountability: Own the project P&L, tracking budgets, change orders, invoicing, and accounts receivable while ensuring target gross margins...For contractorsCasual workWork at officeRelocationFlexible hours- ...Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025. About the role: The Engineering Data & Security Manager is responsible for leading the Engineering Data Team (EDT), Product Variant Center (PVC), Asset Management Coordination (AMC),...Work at officeLocal areaRemote workFlexible hours
$7.5k per year
...from hundreds of name brands. As a full-time Assistant Store Manager , you are passionate about providing the best shoe store... ...hiring needs. Leverage Insights to Deliver Results: Taking accountability for your goals and their impact on your location’s overall performance...Hourly payDaily paidMinimum wageFull timeCasual workSeasonal workFlexible hoursNight shift$77k - $100k per year
...100 Employers, Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025. What will you do? The Source Management Analyst is a critical role on the SCM Source Management (SM) Team. The successful candidate will possess a strong knowledge base in...Work at officeLocal areaRemote workFlexible hours- ...Greenest Employers 2026 and Canada’s Top Employers for Young People 2026. What will you do? We are currently looking for a Commodity Management Professional who would report directly to our Head of Procurement ; someone who will ensure strategic procurement for the...Hourly payLong term contractContract workWork at officeLocal areaRemote workFlexible hours2 days per week
$60k - $65k per year
...other related Company sponsored, or non-company sponsored plans Manage the processing of vacation requests in WFM. Processing of ROE'... ...are met. Reconcile all payroll liabilities General Ledger account in a timely manner. Other duties as assigned. Requirements...Permanent employmentFull time$37.5 - $42.5 per hour
...collection and availability Test data models and database management systems Design and develop database Operate database management... ...Judgement Organized Team player Adaptability Accountability Quick learner Benefits Financial benefits ~ Bonus...Permanent employmentFull timeRemote work$70k - $80k per year
...addition to your well-being. What You Will Do Develop and manage assigned sales territory with a focus on growing market share and... ...Strategy, CRM, Negotiation, Pipeline Management, Dental Solutions, Account Management, Networking, Collaboration, Results-Driven, Market...$52k per year
...Position Summary - The Project Coordinator will support the Project Manager in the planning, procurement, scheduling, documentation, and... ...decision-making abilities Reliable, punctual, and highly accountable Comfortable working in a fast-paced environment supporting multiple...Long term contractFull timeFor subcontractorWork at office$23 per hour
...excellence, road safety, and operational accountability, our specialized manufacturing &... ...professional relationships with property managers, contractors, and institutional clients... ...• Sound organizational skills needed to manage delivery manifests, return protocols, and...Hourly payLong term contractPermanent employmentFull timeContract workTemporary workFor contractorsManual laborWork at officeLocal areaMonday to friday- ...responsible for identifying new business opportunities, managing customer relationships, closing sales, and supporting ongoing account needs. Key Responsibilities Conduct... ...and support the onboarding of new accounts. Manage existing customer accounts and respond to...Long term contractPermanent employmentFull timeMonday to fridayShift workDay shift
$46 - $49 per hour
...solutions Provide advice on information systems strategy, policy, and management and service delivery Assess physical and technical security... ...Benefits Health benefits Dental plan Health care plan Long term benefits Tax-Free Savings Account (TFSA) Until: 2026-07-20Hourly payLong term contractFull timeImmediate startRemote work$58k - $63k per year
...Join Grand & Toy and be part of a legacy that’s shaping the future of work in Canada. The Role We’re hiring an Inside Account Manager to work directly with a Senior Sales Leader supporting high-value enterprise customers. This role is ideal for someone who is...Full timeShift work$48k per year
...Insurance Account Manager – Desjardins Agent Team Member Location: Richmond Hill Type: Full Time in Office Are you ready to grow your career, earn what you're worth, and make a real impact? Join a high-performing Desjardins Agent team where your ambition is...Full timeFor contractorsWork at office$60 per hour
Account Manager - Sales Kloth Studio Inc. Location 68 Tycos Drive North York, ON Salary 60.00 hourly / 30 hours per week Full time Day Starts as soon as possible Benefits: Health benefits, Financial benefits Languages English Education Bachelor's degree Experience...Hourly payFull timeImmediate startRemote work- ...Our TorontoJobs.ca client; a Law and Tax firm located in Thornhill, is seeking a US Tax Manager. They specialize in US and Canadian law, as well as Canadian and US tax and accounting specialties. Their practice is based on offering personal, confidential service to individuals...Full time
- ...top insurers to provide tailored coverage options and prompt, reliable claims support. Position Summary As an Account Executive of Cyber and Management Liability, the employee will be responsible for managing an existing book of business, as well as handling placement...Full timeInternshipLocal area
- ...technology, software, and services that empower customers to capture, manage, and leverage data to drive better business outcomes. In this... ..., and development Provide excellent customer service to key accounts Meet all sales target performance indicators Participate...Long term contractFull timeTemporary workFlexible hoursNight shift
$34.31k - $51.62k per year
...internal record keeping by performing the following duties at the determined levels of efficiency and accuracy. Major Areas of Accountability Pick and scan medical products accurately Pack medical products accurately Pick and pack literature accurately Properly...Immediate startFlexible hours- ...seeking a skilled and detail-oriented Senior Accountant to join our finance team. The ideal candidate will have experience in managing financial operations, general ledger... ...payments. Month-End & Year-End Close : Manage month-end and year-end closing procedures,...Full timeLocal area
- ...Our client, a mid-sized public accounting firm, is currently seeking a highly motivated Staff Accountant who has one to two years of experience in Public Practice. The... ...analytical and problem-solving skills ~ Ability to manage multiple tasks and deadlines in an efficient...Full time
- ...services the entertainment industry is looking at add an Associate (Accountant) to their dynamic and growing team! This position reports... ...receivable administration Cash flow projections Cash management Bank reconciliations Credit card reconciliations Royalty...Full timeWork at office
$67.4k - $98.89k per year
...professionals across the country. We are currently seeking a Senior Accountant to add to our team in Vaughan, ON. The is a hybrid role reporting to our head-office 2 days a week. Reporting directly to the Manager, Accounting, you will bring strong accounting and analysis...Long term contractFull timeTemporary workInternshipWork at office2 days per week- ...service, and long-term growth. About the Role The Corporate Accountant will provide full-cycle accounting support across multiple... ...payments are processed in accordance with company procedures Management Fees & Cost Recovery • Prepare and issue monthly management fee...Long term contractFull timeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VIP Account Manager. Be the first to apply!
Related searches
- commercial account manager Concord, ON
- international account manager Concord, ON
- technical account manager Concord, ON
- remote account manager Concord, ON
- property accounting manager Concord, ON
- account manager insurance Concord, ON
- retail account manager Concord, ON
- strategic account manager Concord, ON
- regional account manager Concord, ON
- account manager financial services Concord, ON