Guest Services Representative

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description

The Guest Services Representative will act as a “brand ambassador” for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor. This is a part-time permanent postion. The expected weekly hours wlll be 30 hours per week with addional hours needed from time to time.

Responsibilities

• Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner

• Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services

• Develop and maintain strong relationships with retailers and educate on the Centre’s services

• Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service

• Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.

• Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts

• Complete administrative tasks and conduct all service functions related to the Concierge Desk

• Assist with promotional and special events as required

• Provide gift wrapping for customers and assist with other related duties

Experience and Qualifications

• Experience in a similar position with exceptional customer service skills

• Intermediate skills in Microsoft Office (Excel and Word)

• Strong organizational, planning and time management skills

• Excellent oral and written communication skills

• Strong attention to detail and problem solving skills

• Ability to prioritize workload and handle competing priorities and deadlines

• Positive and friendly "Customer First" attitude

• Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays

This job posting is for an existing vacancy within our organization.

The expected hourly range for this role is $20.50–$21.00 per hour.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

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