Manager, Technology Operations, Service Desk

Your Opportunity at ARC’TERYX:

As our next Manager, Technology Operations, Service Desk, you are responsible for leading a Technology Operations department to ensure it meets the needs of the organization. The core focus of this role is leading the Technology Service Delivery function, the team responsible for L1 and L2 support across Retail and Corporate Technology. Empowering a unified, high-performing service desk that scales with the organization.

You are responsible for understanding and balancing the demands on the department by connecting with department leadership and the departments that depend on us. You build a department strategy that aligns with department goals, break that strategy into projects for your team, and deliver on those projects effectively. You create a department culture of effectiveness, collaboration, and professional development. You take ownership and pride in the services and tools you deliver to the company and equip your team to evolve and improve those offerings as demands evolve.

This role combines hands-on involvement with people leadership and connect with stakeholders across an exciting organization to empower them with the technology they need.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Technology Operations department at Arc’teryx is dedicated to delivering a seamless and enterprise-level technology experience for users across our organization, no matter their role. By providing intuitive and reliable equipment, connectivity, software, and support, we empower professionals to focus on excelling in their craft. Our team ensures that employees have access to the devices, productivity tools, and connectivity solutions they need, whether they’re working in our offices or remotely across the globe. We are committed to developing tailored support solutions to meet the unique needs of our diverse workforce.