Technical Support Analyst

Join a dynamic team as a Technical Support Analyst and be the trusted face of technical excellence in the Edmonton or Toronto regions! If you're passionate about solving complex IT puzzles, delivering outstanding customer service, and making an impact where it truly matters, this is your chance to shine. As a vital member of our support squad, you'll troubleshoot, support, and empower internal users across diverse environments, ensuring seamless technology operations in fast-paced manufacturing and construction settings.

Bring your technical prowess and a positive attitude to this mostly onsite role, with some travel to keep things interesting. Collaborate with a team of skilled professionals who value innovation, accountability, and proactive problem-solving. If you thrive on solving issues swiftly, communicating clearly, and supporting vital systems like Windows, M365, LAN/WAN networks, and telephony, we want to hear from you!

Required Skills include hands-on Windows 10/11 and Server administration, Active Directory management, Microsoft 365 troubleshooting, and LAN/WAN expertise. Strong customer service and communication skills are essential for building trusted relationships with internal clients. Candidates should be comfortable working autonomously, taking initiative, and managing multiple priorities with agility.

Nice to Have skills that set you apart are project management experience, knowledge of business applications such as JWS Apex or HeavyBid, and PowerShell scripting fundamentals for automation. Any additional experience in construction or manufacturing IT environments will be a bonus.

Ideal candidates will possess a relevant IT degree or equivalent experience, with prior Windows desktop support and project involvement. Willingness to travel within the territory, occasional travel outside the region, and the ability to lift 50 pounds are important. Flexibility in working hours ensures you can support operations when it counts.

Step into a role where your technical expertise makes a real difference. Apply now and become a pivotal part of a team that values your skills and drives your growth—your next adventure in tech support awaits!

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

Skills

Type

Contract

Experience Required/Mandatory Skills

Nice To Have Skills

Location

St. Albert

Work Environment

Rate

Competitive