Desktop Support Specialist

Job Title: Enterprise Technology Specialist

Location: Edmonton Type: Contract (Until Sept 30, 2026, with possible extension) Hours: Monday–Friday, 7.25 hours/day Pay Rate: CAD 25-35/hr on T4

Role Overview

We are seeking an Enterprise Technology Specialist to support and maintain enterprise systems, ensuring secure, reliable, and efficient access to technology across the organization. This role focuses on technical support, endpoint management, Microsoft 365 administration, and continuous improvement of IT services.

Key Responsibilities

Technology Support & Operations

• Provide end‑user technical support (onsite & remote)
• Configure and deploy devices, workstations, and enterprise hardware
• Maintain meeting rooms, printers, and IT equipment
• Support users with training and guidance
• Coordinate with external vendors

Endpoint Management & Security

• Manage endpoint devices (Intune or equivalent)
• Monitor and enforce security policies and compliance
• Troubleshoot deployment and configuration issues
• Test system changes before rollout and maintain documentation

Microsoft 365 Administration

• Administer M365 services (Exchange, Teams, SharePoint, Entra ID)
• Manage user access and permissions
• Provide executive-level support where required
• Support web CMS and related platforms

Technical Advisory

• Evaluate new tools and technologies
• Recommend solutions aligned with security and operational needs
• Identify system risks and act as technical lead for assigned areas

Collaboration & Continuous Improvement

• Work with cross‑functional teams to improve IT services
• Contribute to process improvements and knowledge sharing

Key Deliverables

• Reliable and secure IT operations
• Timely resolution of service requests
• Accurate documentation and configurations
• Strong data security and compliance
• Positive end‑user experience

Required Experience

• 3–5 years of experience in enterprise IT support environments
• Hands‑on experience with: 
  • Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID)
  • Endpoint/device management (Intune or similar)
  • Identity and access management
• Experience in technical support/customer-facing IT roles

Nice to Have

• Experience with security policies, compliance, or regulated environments
• Experience in privacy/security‑focused organizations

Certifications (Preferred)

• Microsoft 365 Certifications
• Microsoft Endpoint Administrator (MD‑102)
• Microsoft Security Certifications (SC‑900, SC‑300, SC‑200)
• CompTIA Security+

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.