Communications Administrator

The Communications Administrator supports the Communications and Community Relations team by coordinating communications, engagement activities and administrative processes across the organization. This role works collaboratively with internal teams to gather information, develop clear communication materials, support events and engagement initiatives and help ensure communications are consistent with YWCA Calgary’s mission, vision, values and brand.

This role is 37.5 hours per week, Monday to Friday with some occasional evening and weekend work required.

What We Offer

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan
• Paid time off (for eligible roles; prorated based on start date) includes:
• 3 weeks of paid vacation
• 6 personal days
• 12 sick days
• A paid day off to celebrate your birthday

What You'll Do

• Work with internal program and support areas to gather current information and develop communication materials, including communication plans, organizational updates, digital content, external engagement materials, presentations and media-related materials
• Support ongoing communication and engagement for the YWCA Board Alumni (ALLY) program
• Partner with the Community Engagement team to support communications, customer service and engagement with current and prospective rental customers and fitness members
• Ensure all communication and engagement activities are consistent with YWCA Calgary’s mission, vision, values and brand
• Collaborate with the Community Engagement team on administrative and communication projects that support consistent, streamlined processes for rental customers and fitness members
• Support customer management processes, including invoicing, receipting, customer and member database management, and related communications
• Work with the Communications and Community Relations team to support internal and external events
• Provide coordination and administrative support for internal and external communications, volunteer management and engagement activities
• Collaborate with internal teams to develop event plans and communications that support effective event delivery
• Partner with both Communications and Brand and Marketing teams to create graphics, content and scripting for event promotion and activation, as needed

Qualifications

• Degree, diploma or certificate in Communications, Public Relations, Marketing, Administration, Event Management or a related field
• One to three years of relevant experience in communications, administration, customer service, community engagement, events, brand, marketing or a related area

What You'll Bring

• Strong interpersonal skills, including the ability to communicate professionally with employees, community members, customers, volunteers and external partners
• Demonstrated writing, editing and proofreading skills, with the ability to synthesize information into clear, accessible materials for different audiences
• Ability to manage multiple tasks, prioritize workflows and adapt to changing organizational needs
• Strong organizational skills, attention to detail and ability to coordinate multiple priorities and deadlines
• Intermediate to advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
• Experience with SharePoint, customer databases, CRM software or similar systems is considered an asset

If you want to change lives, we want to hear from you.

Deadline: until a successful candidate is found

Apply today by submitting your resume, cover letter, and salary expectations.

Check out our website for more information about YW Calgary:

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

Privacy statement: Personal information is managed in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information. During the recruitment process personal information is collected for the purpose of people practice management. Privacy inquiries can be directed to the attention of the Privacy Officer at ***email_hidden***.