Client Director

Company Overview

Marks is a consumer experience agency creating engaging moments across the entire brand spectrum - from brand design and packaging to content and consumer connections. Rooted in a deep understand of human behaviour, we are uniquely constructed to enable brands to win in a n age of constant change. A super‑charged experience powerhouse - 700 people strong, with subject matter experts working collaboratively across 12 studios and 8 countries, we have helped some of the world's biggest brands connect to their audiences and tackle the biggest challenges and opportunities of today's consumer landscape.

Position Summary

The Client Director leads deep, consultative relationships with senior‑level client and agency contacts. This role acts as a trusted advisor to clients and the broader project and account teams. The Client Director applies a deep understanding of the Company's and the client's industry, business, and products and translates client needs into opportunities to sell additional solutions and drive revenue growth within assigned client accounts. This role ensures the smooth production of campaigns, from briefing designers and copywriters, to managing budgets and directing a dedicated account and project management team.

Job Responsibilities

• Directs senior‑level relationships with clients and key agency players. Establishes trusted advisor relationships in which clients and colleagues seek out advice and counsel.
• Acts as a strategic partner to assigned clients by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities. Provides thought leadership, insights, and perspectives that support client initiatives and align services and solutions with client needs.
• Maintains existing business relationship with assigned clients by staying closely connected to internal project teams, monitoring progress of ongoing client projects and helping to address and resolve any issues or problems.
• Analyzes the profitability and growth of assigned client accounts through KPIs and other metrics; utilizes data in decision‑making to maintain or improve account portfolio performance.
• Seeks to increase revenue by translating assigned client's challenges into opportunities to sell additional products and services across the company portfolio and drive revenue growth within the location.
• Leads the development and delivery of innovative proposals to capture both account growth and new business opportunities.
• Leverages strategic positioning with client to participate in the Strategic Account Planning (SAPs) process.
• Develops and executes targeted “white space” opportunities for greater penetration of the client’s marketing spend through selling adjacent services or expanding into new client product lines.
• Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
• Additional duties as assigned.

Qualifications

• Bachelor’s Degree in Sales, Marketing or related field
• Advanced degree (MBA, Master’s) preferred
• 8+ years progressive experience; or equivalent combination of education and experience
• 5+ years in a leadership role (direct or indirect)
• Periodic travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem‑solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast‑paced and deadline‑oriented environment.
• Ability to work with and influence peers and senior management
• Self‑motivated with critical attention to detail, deadlines and reporting

Physical Aspects / Work Environment

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

EEO Statement

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

The Ontario pay range for this position is $110,000 CAD to $120,000 CAD annually. Ultimately, in determining pay, we will consider the successful candidate's experience, skills, knowledge, and other job‑related factors.

We remain committed to ensuring equal opportunity in all aspects of employment, including recruitment. We encourage applications from all qualified individuals, particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process, please do not hesitate to let us know. Together, we strive to foster an environment where everyone can thrive and be their authentic selves.