Client Partner

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

Role Overview

• The Client Partner is a senior, strategic leader within the Revenue department, responsible for owning and expanding high-value client relationships.
• You are a commercial driver responsible for meeting specific sales quotas and revenue goals.
• You will act as a primary advisor to C-suite stakeholders at enterprise brands, ensuring they receive maximum value while proactively uncovering expansion opportunities.
• You are expected to bring strategic ideas to the table that impact the client's journey on unified commerce.

Key Responsibilities

• Own a formal sales quota, responsible for hitting defined revenue targets and pipeline goals.
• Lead annual and quarterly account planning sessions to identify white-space opportunities and strategic growth paths within existing accounts.
• Identify, develop, and close new sales opportunities, upsells, and cross-sells.
• Partner with leadership to develop complex proposals, pricing models, and contract negotiations.
• Serve as a trusted advisor to stakeholders, translating business challenges into actionable service solutions.
• Set the long-term vision for assigned accounts, aligning internal delivery teams with the client’s overarching global business goals.
• Proactively surface account risks and navigate complex organizational structures to resolve issues and ensure long-term retention.

Qualifications

• 5+ years of experience in client partnership, account management, or consultative sales, specifically within a high-growth agency or consultancy environment.
• Experience managing and growing $1M+ revenue accounts and meeting/exceeding individual sales quotas.
• Demonstrated experience working with large global brands and navigating the complexities of global enterprise structures.
• High level of comfort and "presence" when presenting to and negotiating with C-suite executives (CMO, CTO, COO).
• Deep understanding of current trends in unified commerce and the broader digital commerce ecosystem.
• Proven ability to build and execute comprehensive account plans that drive multi-year growth.
• Knowledge of the Shopify ecosystem is a bonus.

Benefits & Perks

• Ongoing professional development through training programs, certifications, and peer mentorship.
• Hybrid work model depending on role, with a Granville Island office and free on-site parking.
• Flexibility in work hours designed to accommodate appointments and personal responsibilities.
• Comprehensive health and dental coverage in Canada, plus a health spending account.
• Paid office closure between Christmas and New Year’s.
• Regular team culture events, stocked office snacks, and a dog friendly workplace.
• Performance based bonus opportunities for full-time employees.

The Pay Range For This Role Is

150,000 - 175,000 CAD per year (Vancouver)