Pro A/V Sales Engineer - Kairos Platform

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pro A/V Sales Engineer - Kairos Platform based in Canada. As a Pro A/V Sales Engineer, you will serve as the technical specialist supporting the sales and delivery of advanced KAIROS live production solutions. You will work with customers across broadcast, sports venues, corporate environments, education, and houses of worship, guiding engagements from technical discovery and demonstrations through post-sales support. The role combines professional video expertise with IP networking, software-based production, systems integration, and consultative selling. You will design complete production environments, lead proof-of-concept activities, and advise customers on technical solutions that meet their operational needs. You will also provide training, commissioning, event support, and troubleshooting for mission-critical live productions. This is a highly collaborative role for a technical professional who enjoys customer interaction, continuous learning, and working at the forefront of IP-based video technology. Accountabilities - Conduct technical pre-sales visits with customers, partners, and sales managers to position KAIROS solutions for professional live production applications. - Deliver KAIROS demonstrations, proof-of-concept trials, technical presentations, and competitive comparisons, helping customers understand the value and capabilities of the platform. - Develop detailed KAIROS system designs, signal-flow diagrams, IP network topologies, and bills of materials, including integrations with cameras, professional audio equipment, and third-party systems. - Support sales events, trade shows, seminars, and other customer-facing activities through product demonstrations and technical presentations. - Train sales teams on KAIROS, IP video technologies, production workflows, and competitive positioning.

- Manage and resolve assigned KAIROS performance, operational, and integration issues, escalating complex matters to product engineering and factory teams when required. - Provide virtual and on-site training to operators, engineers, and integrators covering KAIROS operation, configuration, administration, software updates, and troubleshooting. - Deliver paid on-site technical services for KAIROS installations, system setup, network configuration, commissioning, and production readiness. - Support customers during live productions and events, including rehearsals, show-day operations, real-time troubleshooting, and technical issue resolution. - Continuously expand expertise in KAIROS software releases, IP video standards, A/V technologies, and related networking protocols, including SMPTE ST 2110, NMOS, PTP, NDI, Dante, and AES67. - Maintain working knowledge of KAIROS and the third-party software, control systems, networking equipment, and technologies commonly integrated into professional production environments. - Collaborate with internal teams and share technical knowledge, best practices, and field experience to strengthen overall organizational capabilities. - Participate in product and service meetings and validate new KAIROS releases and features in demonstration and laboratory environments. - Build and maintain demonstration systems and reference configurations for sales, training, testing, and customer engagements. - Develop and maintain strong relationships with the KAIROS customer base, gathering feedback on customer needs, competitor capabilities, product strengths and weaknesses, and unmet requirements. - Produce Voice of the Customer reports and communicate relevant market insights to product management, planning, and development teams. Requirements: - Bachelor’s degree in Computer Science, Electrical Engineering, Broadcast Engineering, AV Engineering, or a related technical discipline, or equivalent professional experience.