Ttc Director Of Customer Experience Role Winnipeg
City of Toronto
Join the Toronto Transit Commission as the Director of Customer Experience. Elevate service quality through an inclusive, multi-sensory approach focused on rider satisfaction.
In this full‑time role, you will oversee the development of a cohesive customer experience strategy that aligns with TTC's core mission. By fostering collaboration with internal teams and external partners, you will lead initiatives that enhance the rider journey across various platforms. Your expertise in design and customer insights will be crucial in shaping impactful experiences.
Key Responsibilities
- Develop a comprehensive CX strategy for TTC
- Collaborate across departments to unify service delivery
- Design accessible wayfinding systems for customers
- Implement standards for cutting‑edge customer interactions
- Manage digital channels and improve usability for users
Requirements
- University degree in a relevant discipline
- Proven leadership in customer‑focused environments
- Deep understanding of UX/UI design principles
- Strong business and analytical acumen
- Skilled in data analysis and journey mapping
Drive forward TTC’s mission by redefining customer experience and ensuring all interactions reflect accessibility and innovation.
#J-18808-LjbffrVacancy posted 2 days ago
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