Client Services Coordinator Health Care Assistant (HCA)

Client Services Coordinator Health Care Assistant (HCA)

Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers Okanaganis seeking an individual to help lead our client services team! If you are a Health Care Assistant and/or have experience working in assisted living facilities independent living facilities senior living facilities nursing homes home care or healthcare wed love to meet with you.

Position Summary

The Client Services Coordinator (CSC) manages all scheduling caregiver communication and logistical support to ensure reliable consistent service delivery.

The CSC is responsible for ensuring seamless compassionate support for clients and caregivers. This role blends scheduling communication problemsolving and relationship management. CSCs work collaboratively in a rotating model to ensure continuity and maintain highquality service.

Key Responsibilities

Scheduling & Coordination

• Build and maintain caregiver schedules
• Serve as first point of contact for caregiver scheduling concerns
• Respond to calloffs and fill shifts using established protocols
• Fill caregiving shift(s) as required should no other caregiver options be available.
• Communicate schedule changes to clients and caregivers
• Maintain accurate client and caregiver records
• Participate in weekly crossover handover
• Provide weekend oncall coverage on alternating weeks
• Uphold the companys values of dignity compassion and ethical care
• As needed;
• Respond to client inquiries
• Communicate updates to families
• Conduct inhome assessments

Recruitment & On-boarding Support

• Assist with caregiver recruitment and screening
• Coordinate on-boarding logistics and training sessions
• Support new hire orientation (nonclinical components)
• Administrative Support
• Maintain accurate caregiver and client records
• Support marketing activities as needed

Qualifications

• HCA (Health Care Assistant) Certification
• Previous experience working in a healthcare setting
• Experience in scheduling or administrative coordination
• Strong communication and problemsolving skills
• Ability to remain calm under pressure

Benefits

• $24.00-$29.00 per hour
• Flexible schedule
• Supportive team environment
• Professional development and paid training
• Optional enrollment in employee group benefits program
• Opportunities for Advancement!

Senior Helpers ofKelowna Company Culture:

Our company culture is based on strong core values recognition of achievements and respect; our caregivers and staff are treated with respect in an inclusive environment enjoy employee pride and camaraderie and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race colour religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

Required Experience:

IC