Operations & Member Experience Coordinator (Independent Contractor)

This position requires regular daytime availability and a consistent in-studio presence during Lift Lab's operating hours.

Compensation: $25–30/hour, based on experience

Hours: Minimum 100 hours per month

Location: Hybrid (Halifax studio and remote)

Starting: Mid - Late August 2026

Applications Accepted Until: 11:59pm AT | Friday, July 31, 2026

Role Description

Lift Lab Wellness Studio is a growing, Halifax-based, women-owned and women-led strength training studio dedicated to helping women move, nourish, and thrive. Through expert coaching and a supportive community, we help women build strength, confidence, and lifelong healthy habits.

We're looking for an organized, proactive, and service-oriented Operations & Member Experience Coordinator to play a key role in the continued growth of Lift Lab. You'll help deliver an exceptional member experience while supporting the day-to-day operations that keep our studio running smoothly.

Reporting to the President & Founder, you'll work closely with our coaches, contractors, members, and external partners. This role offers the opportunity to grow into increased operational and leadership responsibilities as Lift Lab continues to expand.

Key Responsibilities

No two days are exactly the same. The ideal candidate enjoys variety, takes initiative, and is excited to contribute wherever needed.

• Membership Management: Coordinating member onboarding, membership administration, scheduling, appointment management, member communication, and general member support;
• Billing & Payments: Processing memberships, invoices, fees, payment collection, account updates, and assisting with financial record keeping and expense tracking;
• Sales & Marketing Support: Assisting with inquiries, follow-up communication, promotional initiatives, social media tasks, lead management, consultation scheduling, prospect-to-member journey, and other marketing activities as directed by the Company;
• Operations: Assisting with day-to-day business operations, supply ordering, facility upkeep, inventory management, equipment organization, vendor coordination, deliveries, and operational logistics;
• Systems & Technology: Assisting with the administration and maintenance of business software and operational systems, including but not limited to Zen Planner, website updates, AI tools, internal databases, reporting systems, and related technology platforms;
• Compliance: Assisting with member waivers, insurance documentation, health and safety procedures, company records, and other compliance-related requirements;
• Company Administration: Attending administrative meetings as directed by the Company; preparing meeting notes, tracking action items, maintaining records, and supporting ongoing business projects and initiatives;
• Community Engagement: Supporting member appreciation initiatives, studio events, workshops, newsletters, Facebook Community Group, studio announcements, referrals, and creating a welcoming community experience;
• Human Resources Support : Providing administrative support for recruitment, onboarding, and HR initiatives as required;
• Reporting: Assisting with membership revenue reconciliation, payment tracking, prospect tracking, and operational reporting.
• Other Duties: Performing any other administrative, operational, or business support duties reasonably required for the successful operation of the Company from time to time.

Required Qualifications

• 2–5 years of experience in administrative, operations, office management, member services, or business support roles.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a high level of accuracy.
• Ability to work independently while managing competing priorities.
• Strong problem-solving skills and a proactive, solutions-focused mindset.
• Professionalism, discretion, and the ability to maintain confidentiality.
• Strong technology aptitude with the ability to quickly learn and confidently use new software platforms.
• Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and the ability to work across multiple cloud-based systems while maintaining accuracy and organization.
• Confidence using AI tools such as ChatGPT or Claude to improve productivity, communication, and workflows.
• Passion for delivering exceptional customer service.
• Growth mindset with a willingness to learn new technologies, adapt to change, and contribute to the ongoing growth of the business.

Preferred Qualifications

• Completed or are currently completing a certificate, diploma, or degree in business administration, office administration, management, or a related field.
• Experience working as an independent contractor or in a highly self-directed role.
• Experience supporting a small business, fitness studio, wellness practice, or membership-based business.
• Experience using Zen Planner, Slack, Notion, Canva, website content management systems, and other cloud-based business software.
• Experience implementing or improving business systems and technology.
• Experience coordinating projects, improving systems, and creating efficient workflows.
• Sales, customer service, or member relationship experience considered a strong asset
• Experience converting inquiries into memberships considered an asset
• Experience coordinating facility operations, building maintenance, or vendor relationships is considered an asset.
• Experience assisting with bookkeeping, invoicing, or financial administration

Why You'll Love Working With Us

• Encourage to suggest and implement efficiencies, creative ideas, and better ways of doing
• Flexible schedule with designated in-studio office hours
• 50% off memberships and services
• Unlimited access to gym facilities
• Team events and community initiatives
• Eligibility to participate in Lift Lab's benefits program upon meeting service and eligibility requirements
• Opportunities for professional growth and increased responsibilities as Lift Lab continues to grow
• Work alongside an inspiring, women-led team

This is an opportunity to make a meaningful impact in a growing local business that's helping women build strength, confidence, and lifelong healthy habits. As part of a small, collaborative team, your ideas will be valued, your contributions will have a visible impact, and you'll have the opportunity to help shape the future of Lift Lab as we continue to grow.

Hours & Availability

Lift Lab requires a minimum commitment of 100 hours of services per calendar month , with the opportunity for additional hours as mutually agreed by the parties.

The majority of services are expected to be performed during Lift Lab's regular operating hours (primarily Monday through Friday, daytime business hours) to support member communications, consultations, studio operations, and day-to-day business activities. While some administrative work may be completed remotely and outside of business hours, the Contractor is expected to maintain regular availability during operating hours to ensure timely support for members, coaches, and business operations.

The Contractor will attend scheduled in-studio shifts, meetings, and events as mutually agreed and provide advance notice of any planned absences or periods of limited availability.

What Success Looks Like

• Members receive timely, professional communication.
• Administrative tasks are completed accurately and on time.
• Leads are consistently followed up with and supported through the consultation process.
• Studio systems are organized, up to date, and continuously improving.
• Coaches and leadership feel supported by efficient operational processes.
• Lift Lab members have an exceptional experience from their first inquiry through long-term membership.

How to Apply

If you're passionate about supporting women, building community, and helping a growing business thrive, we'd love to hear from you.

Candidates selected for an interview may be asked to complete a short practical technology and systems assessment to demonstrate their ability to navigate business software, utilize AI tools effectively, and complete common administrative tasks.

Please submit your resume and cover letter to ***email_hidden*** . In your cover letter, we'd love to hear why you're interested in joining Lift Lab and what excites you most about this opportunity. Applications accepted until 11:59pm AT on Friday, July 31, 2026.