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Import Documentation Coordinator

ZIM

The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS).

Main responsibilities:

  • Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs
  • Help ensure our customers are advised when shipments change course.
  • Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo.
  • Work with sales to ensure invoicing is accurate.
  • Work with our customers to find solutions as needed for their import needs.
  • Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end.
  • Verifying 24 hour Security Manifest.
  • Coordinating with POL to address outstanding issues.
  • Communicating with Canada Customs and follow up with validation.

Function:
Countries & Business Development

REQUIREMENTS

Main requirements:

  • High school diploma or general education degree (GED)
  • One year related experience and/or training; or equivalent combination of education and experience.
  • Bilingual (asset)
  • Computer Literacy
Vacancy posted 1 day ago
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