Service Coordinator

Company Overview:

At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele.

Founded in 1922, Carmichael Engineering has grown from a small family-owned business into a trusted national brand with a presence in major cities and communities throughout Canada. Our rich history is built on a foundation of integrity, professionalism, and a commitment to excellence in everything we do.

Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients.

Job Title: Service Coordinator

Work Location: 10 Morris Dr, Dartmouth, NS B3B 1K8

Work Schedule: 8am-5;00pm, 40 hours per week

In this role, you will be responsible for managing day-to-day service activities (maintenance contracts, service calls, mechanical overhauls, small installations) for our Service department.

You will ensure responsibility for:

• Planning and deployment of preventive maintenance schedules.

• Dispatch of technicians in the context of service calls in accordance with their skills.

• Ensure that work orders are completed and forwarded to the right people.

• To verify and enter the technicians’ hours worked in the computerized management system for the weekly payroll.

• Participate in the procurement and supply of parts necessary for the technicians’ interventions.

• Coordinate training needs for technicians and if necessary for customers.

• In the performance of your duties, you will collaborate consistently with the sales, invoicing, accounts payable and management teams.

Requirements:

• Technically inclined (knowledge of mechanical/HVAC systems is an asset)

• Experience in dispatching/scheduling an asset

• 1 to 2 years of work experience in team coordination function

• Proficient in MS Office suite, especially Excel

• Mastery of the use of the computer for business purposes in general

• Ability to communicate in English in a customer service context.

What We Offer:

• Competitive Starting Pay

• Paid Training

• Comprehensive Benefits:

  • Medical/Dental/Vision/Travel Insurance

  • Life Insurance

  • Pension plan paid fully by us.

  • Vacation

  • Paid Time Off

  • Short-Term and Long-Term Disability

  • Employee Family Assistance Program paid by us.

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations.

Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process .