Salesforce Lead
Osi Digital Inc
Role: Salesforce Lead
Position Type: Full time
Location: Toronto, Canada
Roles and Responsibilities
- Lead the design, architecture, and implementationof Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloudis a strong plus.
- Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
- Provide technical leadership and guidanceto Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
- Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
- Define and implement integration architecturewith external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
- Lead the design and optimization of business processesacross Sales, Service, and customer engagement workflows.
- Drive Salesforce governance, best practices, code quality, and development standardsacross the implementation lifecycle.
- Collaborate with enterprise architects, product owners, and cross-functional teamsto ensure Salesforce solutions align with enterprise architecture and business strategy.
- Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
- Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
- Provide guidance on data architecture, data migration strategies, and data governancewithin Salesforce.
- Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
- Participate in client workshops, solution discovery sessions, and roadmap planningto define long-term Salesforce strategy.
- Drive Lightning Experience adoption and migration strategieswhere applicable.
- Ensure alignment with security, compliance, and Salesforce platform governance frameworks.
Skills and Qualifications
- 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
- Strong expertise across Sales Cloud, Service Cloud, and Experience Cloudsolution architecture.
- Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
- Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
- Experience leading large-scale Salesforce implementations and transformation programs.
- Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
- Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration)is preferred.
- Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
- Demonstrated ability to lead distributed teams and manage complex delivery environments.
- Exceptional stakeholder management, client communication, and presentation skills.
- Strong experience with Agile methodologies and delivery frameworks.
- Salesforce certificationssuch as Application Architect, System Architect certificationsare highly desirable.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
Vacancy posted 1 day ago
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