Store Manager - Laval (Dorval)

Overview

We have an exciting opportunity available for a seasoned and motivated retail professional to join our team. The Store Manager will be responsible for maintaining the continuity of the company’s standards and policies and the efficient running of store operations. The successful candidate will utilize his/her knowledge of policies and processes, as well as his/her past experience, to guide Lee Valley staff in maintaining high-quality support to customers with requests for products and/or services. The Manager will be challenged to meet and exceed defined expectations for the overall performance of his/her assigned group. The Store Manager will also be required to provide support to store staff during peak times by readily stepping in on the POS system or serving customers on the floor. The Manager will also be responsible for encouraging, motivating and developing staff, assessing individual competence, and providing challenging work to support professional growth.

Key Responsibilities

• Assigns and monitors individual staff objectives and activities based on overall group priorities, individual performance and development plans.
• Ensures a high level of customer service and satisfaction.
• Provides helpful and timely feedback to staff on performance and development.
• Responsible for staffing levels, recruitment and training/development for staff.
• Provides guidance and support to staff with problem solving and decision making.
• Takes responsibility for performance of the store and works to meet defined expectations.
• Provide various reports and analyses as required by management.
• Responsible for banking and sales processing requirements, and inventory control.
• Performs tasks and duties required to ensure the successful and efficient operation of a retail location.
• Responsible for managing the time sheets approval.
• Responsible for meeting corporate KPI parameters, making adjustments as required.

Knowledge and Skills

• 8-12 years of experience in a customer-facing environment; completion of a post‑secondary program in Business Administration or equivalent considered an asset.
• Previous significant experience in a retail management role, including responsibility for team leadership, merchandising and process management.
• Proven track record in leading store or district management teams, with a sharp emphasis on both customer service and employee relations.
• Able to give clear direction and communicate decisions effectively.
• Exceptional interpersonal skills with the ability to transition seamlessly between leading a team and taking direction.
• Computer proficient with strong abilities in Microsoft Office.
• Advanced knowledge in Lee Valley’s key areas of business considered an asset.

What we offer

• A competitive compensation program, including base salary, comprehensive health and dental advantages, and a matching group retirement savings plan.
• Paid vacation and sick leave to support your well‑being and work‑life balance.
• A generous Lee Valley employee discount.
• A supportive, family‑oriented environment that encourages learning, growth, and long‑term development.