Administrative Operations Support Coordinator

Location: Montreal, QC, Canada (Onsite)

Starting Salary: $20.63/hour

Branch: In-Flight Services

Category: Unionized (IAMAW – Clerical)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Discover what it’s like to work as an Administrative Operations Support Coordinator in our In-Flight department — a dynamic role where organization, communication, and problem-solving come together to keep operations running smoothly.

It’s important to know that

• Flexibility is key: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
• Teamwork is important: Strong interpersonal abilities to engage and collaborate effectively with colleagues across multiple generations.
• Adaptability in a Fast-Paced Environment: Success in this role hinges on the ability to prioritize effectively amid constant demands. Staying focused under pressure is essential.

Key duties

• Prepare, edit, proofread, and format correspondence, reports, spreadsheets, tables, graphs, and other documents using various software applications.
• Maintain, validate, input, audit, and update data, records, manuals, schedules, and technical documents; control distribution of company publications.
• Research and compile data for reports; resolve and respond to internal/external customer inquiries in writing and verbally.
• Answer and direct incoming calls, assist with outgoing calls, and refer customers to appropriate departments or personnel.
• Coordinate travel, appointments, ground transportation, and arrangements for meetings, training sessions, and interviews.
• Liaise with internal and external customers and support departmental staff as needed.
• Verify and process invoices, claims, expenses, third-party billings, and handle cash/cheques and related documentation.
• Build and maintain staff rosters and monitor overtime equalization.
• Organize and prioritize workload to meet deadlines while maintaining accuracy and confidentiality, even under pressure and with minimal supervision.
• Administer and comply with Company Policies, Government Regulations, Collective Agreements, and procedures.
• May perform other related duties as required.
• Maintain a flexible and accommodating approach to support team and operational needs.
• Demonstrate flexibility and adaptability in responding to operational issues and changing priorities.
• Prepare to work in varying weather conditions while maintaining safety and efficiency.

Qualifications

• High School graduation;
• Minimum 2 years office experience;
• Intermediate knowledge of Microsoft Office applications;
• Knowledge of aircraft terminology;
• Good interpersonal skills;
• Good communication skills, both written and verbal;
• Proficiency in spelling, punctuation and grammar;
• Aptitude for math;
• Aptitude for accuracy and detail;
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.