Associate, Special Loans and Restructuring

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

As part of a growing and dynamic Commercial team, the Associate, Special Loans and Restructuring will assist the Special Loans team with the management and oversight of the Commercial portfolio of delinquent and problem accounts, which are comprised of all Commercial lending products.  

The Associate, Special Loans and Restructuring will provide direct support to Associate Director, Special Loans on the day-to-day portfolio management and reporting requirements of the team. This may include by performing a variety of functions associated with default management such as preparing/reviewing reports, attending/assisting at meetings, portfolio management/monitoring, projects and initiatives and other administrative duties, which may include assisting with ad hoc requests by Senior Management amongst other things.  

The Associate, Special Loans and Restructuring is also responsible for maintaining and actioning the loan collections process and other related breaches by borrowers on assigned loans. Duties include contacting direct clients, internal teams and/or Partners regarding arrears, maturing mortgages, past due taxes, and other non-compliance matters.  

The incumbent will assist Senior/Account Managers with the day-to-day management of their respective portfolios. Additional credit-related and administrative duties are required to support execution of planned strategies or related portfolio management requirements, ad hoc requests/reporting and pipeline management, as well as networking with external business partners, along with various staff, within the Commercial department and other internal departments.  

The incumbent will be working closely with all departments within the Bank (given nature of Special Loans transactions) including Commercial underwriting, originations, funders/administrators, Mortgage Services, Accounting/Finance, legal and other internal departments.  

The Core Responsibilitites!

• Daily, the incumbent will support the Special Loans Management team with the ongoing management of active loans. Specifically, time will be spent on the review and analysis of loan data and preparation of reporting requirements (40%).

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  • Prepare and support review of critical reports in a timely and accurate manner for Senior Management, may include but not limited to:  
  
  

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    Support review of monthly provision, delinquency and arrears reports.

  
  
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    Support preparation of quarterly problem loan reports.

  
  
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    Support review and completion of bi-weekly Watchcall reports/minutes.

  
  
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    Any ad hoc report as required.

  
  

• On a daily basis, the incumbent supports the Commercial delinquency processes and will be in contact with direct clients or Partners regarding the delinquent loans. The incumbent will be required to perform due diligence before recommending any arrangements to potentially cure delinquency, and execute plan is approved (arrears or other breaches under the mortgage contract, as applicable). The incumbent may be required to obtain and scrutinize any required supporting documentation and submit appropriate credit submission(s) for any risk rating changes based on outcomes. All actions are required to be updated in the applicable system(s) utilized for this process, as needed (25%). 



• On a daily basis, the incumbent will support Account Managers and/or Sr. Account Managers with the execution and management of the problem loans portfolio. This may include timely and efficient collection of documents for credit submission, review due diligence items, support any legal action required, RAISE system data input, posting transactions, preliminary/basic analysis (financials, personal net worth statements, leases, market research, ESA/BCA reports etc.) and assist in any ad hoc tasks. The incumbent must be able to manage multiple competing priorities in order to achieve aggressive timelines. (25%).  



• On a daily basis, the incumbent will support and assist on any departmental projects and/or deliverables as set by management. Projects and assignments will vary in size and scope and may include, but not be limited to, development of new reports, analysis, system and process testing, completion of various functional audits, and monitoring and maintenance of procedural/compliance activity requirements, pipeline development or related matters that will be relied upon by management (10%). 

Let's Talk About You!

• Bachelors’ degree or equivalent work experience required.


• 3+ years’ experience working in commercial banking or commercial mortgage lending.


• Understanding of mortgage enforcement remedies across Canada  would be an asset.


• Strong attention to details.


• Strong time management, analytical and problem-solving skills.


• Established organizational skills and ability to handle multiple competing priorities.


• Self-starter with the ability to work independently or as team.


• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner.


• Developed and effective negotiation skills, both oral and written.


• Developed business sense with sound knowledge of secured lending and factors affecting the commercial mortgage market.


• Proficient user of all Microsoft tools.


• Knowledge of servicing procedures.

What we offer [For full-time permanent roles]

Competitive discretionary bonus 

✨ Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!