Client Implementation Manager (Card Issuing)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Implementation Manager (Card Issuing) based in Canada. This role leads end-to-end client implementations for card issuing programs, from initial planning through launch and formal project closure. You will serve as the primary client contact, coordinating delivery across technical and business stakeholders. The position combines project management, card issuing expertise, technical onboarding, and regulatory awareness. You will guide clients through card program configuration, API integration, testing, certification, and go-live readiness. Working closely with engineering, product, compliance, risk, and support teams, you will identify dependencies and resolve issues before they affect delivery. The role suits someone who enjoys ownership, structured problem-solving, and delivering complex fintech projects in a remote, international environment. Accountabilities - Manage card issuing implementations end to end, from project planning and kickoff through launch, hypercare, and formal closure. - Build and maintain project plans, milestones, timelines, dependency maps, risk registers, and issue trackers. - Serve as the primary point of contact for clients, providing clear progress updates and managing expectations across stakeholders and competing priorities. - Lead client kickoff meetings, regular progress reviews, post-launch discussions, and other implementation touchpoints. - Coordinate delivery across engineering, product, compliance, risk, support, and other internal teams to maintain momentum and resolve blockers. - Guide clients through card program configuration, including BIN ranges and structures, product codes, card profiles, limits, fees, and authorization parameters.

- Support technical onboarding covering issuing APIs, environments, system configuration, credentials, webhooks, and user access. - Coordinate dependencies involving BIN sponsors, card schemes, card bureaux, and third-party vendors, including certification, personalization, production, and fulfillment. - Lead user acceptance testing by preparing card lifecycle and transaction test plans, coordinating test card provisioning, tracking defects, and validating results. - Coordinate go-live activities, including cutover planning, readiness checks, go/no-go criteria, and post-launch hypercare. - Work with Compliance and relevant stakeholders to ensure implementations address applicable requirements, including PCI DSS, SCA/PSD2, and Visa and Mastercard rules. - Maintain complete project documentation, meeting records, decisions, configuration details, status reports, and sign-offs to support audit and compliance requirements. - Complete project handovers to Support, ensuring known issues, configurations, and relevant documentation are transferred effectively. - Use AI tools and LLMs where appropriate to streamline project plans, meeting summaries, status updates, and documentation while validating outputs for accuracy. Requirements - 3+ years of experience in implementation, project management, or client delivery within fintech, banking, payments, or a related environment. - Practical knowledge of card issuing , including card programs, BIN structures, card lifecycle events, authorization flows, and issuer processing concepts. - Understanding of card issuing platform configuration, technical integration, and the dependencies involved in launching card programs. - Working knowledge of REST APIs and technical client onboarding processes. - Strong organizational and project management skills, with the ability to manage multiple implementations simultaneously while maintaining attention to detail. - Excellent written and spoken English, with the ability to communicate effectively with technical teams, clients, and senior stakeholders.