Customer Service Representative (Part-Time - Edmonton)

Customer Service Representative (Part-Time - Edmonton)

• Location: 10014 104 Street, Edmonton, AB


• Position Type: Part-Time


• Hours: 16–30 hours/week - Requires availability for all shift types, including days, evenings, weekends, split shifts and holidays


• Pay: $17.00/hour


• Perks: Discounted Travel & Employer paid parking

Start Your Journey with Red Arrow

What if your job was to kick off someone’s next adventure? At Red Arrow, you’re more than a Customer Service Representative, you’re the first smile, the helping hand, and the calm in the chaos of travel. From check-in to boarding, you’ll guide passengers through a smooth, stress-free experience and help make every trip memorable.

As part of the Keolis Canada family, we connect communities across Alberta with safe, reliable, and comfortable transportation. Our team is the heart of that mission—and we’re looking for someone who loves helping people and thrives in a fast-paced, customer-focused environment. If you’re a natural people-person who enjoys solving problems and creating great experiences, this is your boarding call.

What You’ll Be Doing

• Welcome and assist customers in person, over the phone, and online


• Book, change, and cancel reservations with ease


• Process payments and handle cash transactions accurately


• Support travelers with our online booking system


• Assist with check-in, luggage storage, and boarding


• Answer questions with professionalism and care


• Keep the ticket office clean, organized, and fully stocked


• Complete light cleaning and administrative tasks

What You Bring

• Required availability for all shift types, including days, evenings, weekends, split shifts and holidays


• A positive, service-first attitude


• Strong verbal communication skills


• Confident problem-solving and decision-making abilities


• High attention to detail and ability to learn quickly


• Comfortable using computers (Microsoft Office experience preferred)


• Ability to meet pre-employment background screening requirements

What We Offer

• Hourly wage: $17.00


• Part-time schedule (16–32 hours/week) - Requires availability for all shift types, including days, evenings, weekends, split shifts and holidays


• Employer-paid parking


• Discounted travel on our motorcoaches


• A role that supports work-life balance

About Keolis Canada

Keolis delivers mobility solutions to over 3.4 billion passengers annually across 15 countries. In Canada, our team of nearly 1,857 employees operates light rail, buses, intercity coaches, and airport shuttles, helping over 12 million passengers each year travel safely, reliably, and comfortably.

Ready to Apply?

Bring your energy, your customer-first mindset, and your love of helping people, and let’s get Alberta moving together!