Customer Service Representative

The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation.

Key Areas of Responsibilities:

1. You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues

2. Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramines, hard water build-up, and other common city water problems (both natural and man-made).

3. Inspect where any required equipment should be installed and calculate installation costs.

4. Maintain relationships with customers.

5. Engage with members, prospects customers, responds to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.

6. Communicates weekly work schedule and lead status to National Sales Manager.

7. Perform effective presentation that demonstrates, educates, and entertains customers on our products; offer special promotions, overcome customer objections, and assists customers to make informed decisions.

8. Processes orders according to established procedures, collects payment from customer and arranges product installation by applicable dealer.

9. Participates in company post-sale consumer program; schedules appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.

10. Maintains a professional appearance and attitude reflecting the company’s dedication to professionalism.

11. Communicates effectively with internal departments to ensure superior customer service.

Job Knowledge, Skills, and Experience:

- No experience is necessary as we will provide you with paid training by a certified trainer.

- We will assure all appointments have been properly screened and meet our guidelines for both the client and team member safety.

- All of your appointments will be prearranged, and you will have no quotas to meet. There will be no pressure to sell products to potential clients.

- We will provide you an extremely competitive compensation package with incentives and bonuses along with full benefits and pleasant work atmosphere.

- No experience necessary as we will provide full training and ongoing support.

- We provide a great base salary as well as a generous bonus and benefit package.

- We have current team members that are making six figures in this position. We are looking for enthusiastic and motivated individuals to join our team and grow our business.

- We WORK A 5 DAY WORK WEEK. No Saturdays or Sundays. We don't require you to work Statutory Holidays as well.

Full time positions available.

Wage $85,000 - $95,000 per year paid on a weekly basis plus benefits and an attractive bonus structure.

This is not a work from home position.

PLEASE ONLY APPLY IF YOU LIVE IN THE AREA AND RESIDE FULL TIME IN CANADA.

PLEASE NOTE: We require candidates to have their own vehicle for this position. Please DO NOT APPLY if you do not have your own car for transportation to and from customer appointments. Training will take place in our head office in Stoney Creek and you will be required to attend training in that location. 

We are also hiring in several different departments including managers, service representatives, sales and customer service departments. Please feel free to submit your resume and a cover letter if you have interest in applying for any other available position.